Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Mendez

Seattle,WA

Overview

6
6
years of professional experience

Work History

Dog Walker - Pet Sitter

Wag! Caregiver
Seattle, WA
09.2024 - Current
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
  • Followed pet care instructions for dietary needs and medication regimens.

Pet Sitter

Rover.com
Seattle, WA
07.2024 - Current
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.

Key Carrier - 4th Key Merchandise Coordinator

HomeGoods
Bellevue, WA
06.2022 - 01.2024
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Merchandise Associate

Sierra Trading Post
Bellingham, WA
06.2021 - 06.2022
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Responded to customer requests for products, services, and company information.

Crew Member

Wendy's
Bellingham, WA
07.2018 - 09.2019
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Bachelor of Arts - Marketing

University of Washington
Bothell
07-2024

Associate of Arts - Business

Whatcom Community College
Bellingham, WA
06-2022

High School Diploma -

Bellingham High School
Bellingham, WA
06-2020

Skills

  • Honest and Trustworthy
  • Punctual and Reliable
  • Excellent Communication
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Multitasking Efficiency
  • Time Management Capabilities
  • Goal-Oriented Mindset
  • Customer Service and Engagement
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Dog Walker - Pet Sitter

Wag! Caregiver
09.2024 - Current

Pet Sitter

Rover.com
07.2024 - Current

Key Carrier - 4th Key Merchandise Coordinator

HomeGoods
06.2022 - 01.2024

Merchandise Associate

Sierra Trading Post
06.2021 - 06.2022

Crew Member

Wendy's
07.2018 - 09.2019

Bachelor of Arts - Marketing

University of Washington

Associate of Arts - Business

Whatcom Community College

High School Diploma -

Bellingham High School
Marlene Mendez