Marlene Mendez
Seattle,WA
Overview
6
6
years of professional experience
Work History
Dog Walker - Pet Sitter
Wag! Caregiver
Seattle, WA
09.2024 - Current
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Followed pet care instructions for dietary needs and medication regimens.
Pet Sitter
Rover.com
Seattle, WA
07.2024 - Current
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Key Carrier - 4th Key Merchandise Coordinator
HomeGoods
Bellevue, WA
06.2022 - 01.2024
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Merchandise Associate
Sierra Trading Post
Bellingham, WA
06.2021 - 06.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Responded to customer requests for products, services, and company information.
Crew Member
Wendy's
Bellingham, WA
07.2018 - 09.2019
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Arts - Marketing
University of Washington
Bothell07-2024
Associate of Arts - Business
Whatcom Community College
Bellingham, WA06-2022
High School Diploma -
Bellingham High School
Bellingham, WA06-2020
Skills
- Honest and Trustworthy
- Punctual and Reliable
- Excellent Communication
- Team Leadership
- Time Management
- Complex Problem-Solving
- Multitasking Efficiency
- Time Management Capabilities
- Goal-Oriented Mindset
- Customer Service and Engagement
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Dog Walker - Pet Sitter
Wag! Caregiver
09.2024 - Current
Pet Sitter
Rover.com
07.2024 - Current
Key Carrier - 4th Key Merchandise Coordinator
HomeGoods
06.2022 - 01.2024
Merchandise Associate
Sierra Trading Post
06.2021 - 06.2022
Crew Member
Wendy's
07.2018 - 09.2019
Bachelor of Arts - Marketing
University of Washington
Associate of Arts - Business
Whatcom Community College
High School Diploma -
Bellingham High School