Marlene Morales Diaz
Shift Lead Manager
Dallas,TX
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Shift Leader Manager
Roti Modern Mediterranean
Dallas, TX
05.2018 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Cashier
La Madeleine
Dallas, TX
05.2013 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Engineering (Pre-Engineering)
Eastfield College
Mesquite, TX12.2021
Skills
- Supply Ordering
- Payment Processing
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Meeting Production Goals
- POS Inventory System Operation
- Energetic and Enthusiastic
- Grand Openings
- Training Junior Team Members
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader Manager
Roti Modern Mediterranean
05.2018 - Current
Cashier
La Madeleine
05.2013 - 05.2018
Associate of Science - Engineering (Pre-Engineering)
Eastfield College
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