Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Marlene Nunez Chavez

Lakeland

Summary

Proven to excel in high-pressure environments, I enhanced team efficiency and customer loyalty at Azteca D Oro through exceptional service and attention to detail. My ability to masterfully juggle multiple tasks, coupled with a positive attitude, significantly improved guest experiences. Skilled in both teamwork and POS system management, I consistently contributed to a welcoming atmosphere and operational excellence.

Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server /Assistant Bartender

Azteca D Oro
05.2020 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Performed opening/closing duties, printing sales reports, and setting up for incoming shift
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Server

Mega Mercado Restaurant
07.2019 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Kathleen High School
Lakeland, FL
05-2022

High School Diploma -

Traviss Technical College
Lakeland, FL
05-2022

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Responsible and trustworthy

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Passionate about helping others
  • Spreading kindness
  • Building relationships
  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoy participating in Pilates for overall physical and mental well-being
  • Reading
  • Listening to podcasts for overall improvement in self
  • Looking for new opportunities to grow and better self

Timeline

Server /Assistant Bartender

Azteca D Oro
05.2020 - Current

Server

Mega Mercado Restaurant
07.2019 - 02.2020

High School Diploma -

Kathleen High School

High School Diploma -

Traviss Technical College

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Marlene Nunez Chavez