Summary

Overview

Work History

Education

Skills

Timeline

Marlene Olivares

Houston,TX

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Overview

4

4

years of professional experience

Work History

Account Manager

Outdoor Elements Texas

Houston, Texas

05.2016 - 10.2020

Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
Maintained detailed records of all account activity including sales orders, invoices, payments.
Resolved client issues in a timely manner while maintaining excellent customer service standards.
Conducted regular meetings with clients to review performance metrics, progress, and future goals.
Managed key account relationships, ensuring customer loyalty and retention.
Attended industry conferences and events as a representative of the company.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Established, documented, and implemented account management processes and procedures.
Trained and supported junior account management professionals to increase company revenue.
Participated in weekly team meetings with other senior account managers to discuss best practices.

Education

High School Diploma -

Elsik High School

Houston, TX

Skills

Relationship building and management
Employee mentoring
Sales meetings and orientations

Customer needs assessment
Customer relationship management (CRM)
Issue resolution

Timeline

Account Manager

Outdoor Elements Texas

05.2016 - 10.2020

High School Diploma -

Elsik High School