Summary
Overview
Work History
Education
Skills
Affiliations
References
Personal Information
License
Certification
References
Timeline
Generic

Marlene Powell

San Antonio,TX

Summary

Accomplished Licensed Massage Therapist with extensive experience in client wellness enhancement at Spavia Day Spa and as a Business Owner/Operator of Massage Remedies. Expert in Swedish and Therapeutic Massage Techniques, with a strong emphasis on Client Relationship Management. Proven ability to drive sales growth through exceptional service delivery and a balanced application of hard and soft skills. Career goals include further expanding therapeutic offerings to elevate client satisfaction and business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Massage Therapist

Spavia Day Spa
San Antonio, TX
12.2023 - Current
  • Reviewed client medical histories to inform treatment planning.
  • Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
  • Educated clients on stretches and exercises to complement massage therapy and promote long-term health benefits.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Licensed Massage Therapist

Massage Heights
06.2023 - Current
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments
  • Completed detailed SOAP notes following each massage session
  • Worked cooperatively with other staff members to ensure a positive, relaxing and smooth guest experience

Business Owner/Operator

Massage Remedies
Dayton, USA
07.2015 - 03.2023
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Performed approximately 20-25 massages for clients per week for 60 to 90 sessions using deep tissue, Swedish, sports and pregnancy methodologies
  • Maintained client treatment records and designed long-term care programs for return customers
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Interviewed, trained and supervised employees.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Made financial and logistics decisions in best interest of company.
  • Determined pricing for products or services based on costs and competition.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Kept up-to-date on regulatory changes affecting business operations.

Education

Massage Therapy -

Austin School of Massage
Austin
05.2008

Bachelor of Science - Merchandising

University of Kentucky
Lexington, KY
05-1988

Skills

  • Client Relationship Management
  • Prioritization and Time Management
  • Expertise in Swedish Massage
  • Therapeutic Massage Techniques
  • Prenatal Therapy Techniques
  • Professional Hot Stone Therapy
  • Bamboo-Fusion Therapy
  • Active Listening
  • Administrative Process Management
  • Self-Management Practices

Affiliations

AMBP, 2007-present

References

available upon request

Personal Information

Title: Licensed Massage Therapist

License

TX MT, 106940

Certification

  • Massage Therapy Instructor

References

References available upon request.

Timeline

Licensed Massage Therapist

Spavia Day Spa
12.2023 - Current

Licensed Massage Therapist

Massage Heights
06.2023 - Current

Business Owner/Operator

Massage Remedies
07.2015 - 03.2023

Massage Therapy -

Austin School of Massage

Bachelor of Science - Merchandising

University of Kentucky

Similar Profiles

CREATE PROFILE
Marlene Powell