Slade Brown

• Communicated effectively with clients regarding their current condition and changes observed during treatment.
• Provided therapeutic massage services to guests at luxury spa.
• Consulted with clients to assess individual needs and preferences.
• Maintained cleanliness and organization of treatment rooms and equipment.

• Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
• Oversaw inventory management, ensuring products were stocked and maintained efficiently.
• Handled customer inquiries and resolved concerns to maintain high satisfaction levels.
• Ensured compliance with health regulations and safety standards within the spa environment.
• Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
• Collaborated with marketing team to promote services through social media campaigns.
• Maintained a consistent 5 star guest rating

• Managed VIP guest experience from start to finish ensuring both satisfaction and quality
• Supervised staff within VIP area and allocated tasks where needed
• Responded quickly for conflict resolution and guest needs

Maintained Forbes standards in spa service, supporting hotel recognition as Forbes Recommended and recipient of 4 Diamond Award.

• Provided therapeutic massage services to guests at luxury hotel spa.
• Customized treatment plans based on client needs and preferences.
• Maintained cleanliness and organization of treatment rooms and supplies.