Sheilay Comer
Summary
Professional, respectful, and dependable individual with over 10 years of experience across retail, hospitality, restaurant, and spa industries. Skilled at providing excellent customer service, maintaining professionalism in fast-paced environments, and working effectively both independently and as part of a team. Highly organized, detail-oriented, and able to remain calm under pressure while managing multiple responsibilities efficiently. Known for a strong work ethic, positive attitude, and commitment to creating a welcoming experience for customers and clients.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Massage Therapist
Buckhead Massage Company
ATLANTA
02.2021 - 01.2026
- Delivered therapeutic massage services that promoted relaxation and improved overall client wellness.
- Evaluated client needs to develop personalized treatment plans that maximized therapeutic benefits.
- Ensured cleanliness and safety of environment, adhering to health regulations to protect client well-being.
Spa Coordinator
Xpress Spa
ATLANTA
09.2020 - 03.2021
- Managed appointment scheduling for spa services and treatments.
- Coordinated staff schedules to ensure adequate coverage and service availability.
- Assisted clients with inquiries and provided information on spa services.
- Maintained inventory of spa products and supplies for operational needs.
- Ensured cleanliness and organization of treatment rooms and common areas.
- Greeted guests and members upon arrival to create positive first impressions.
- Resolved guest complaints.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
Licensed Massage Therapist
Delta Sky Club
ATLANTA
01.2018 - 08.2020
- Delivered therapeutic massage services to promote relaxation and overall wellness for clients.
- Evaluated client needs, developing personalized treatment plans to achieve optimal therapeutic outcomes.
- Ensured cleanliness and safety of environment, adhering to health regulations and enhancing client comfort.
Cashier Team Lead
Kroger
ATLANTA
07.2015 - 08.2017
- Supervised cashier team to ensure efficient customer service during busy shifts.
- Trained new cashiers on register operation and company policies.
- Managed cash handling procedures to maintain accuracy and security.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
Administrative Assistant
The Castlen Company
ATLANTA
06.2013 - 06.2017
- Coordinated meetings and scheduled appointments for company executives.
- Handled incoming calls and routed messages to appropriate staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
Hostess
Houston’s Restaurant
ATLANTA
05.2012 - 06.2013
- Greeted guests warmly and escorted them to their tables.
- Managed reservation systems to ensure efficient seating arrangements.
- Coordinated with servers to communicate guest preferences and needs.
- Maintained cleanliness and organization of entrance and waiting areas.
- Handled guest inquiries and concerns with professionalism and care.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
Education
LMT - Licensed Massage Therapist
International School of Skin , Nails , Massage
Atlanta, Ga 01.2014 - 09.2015
Riverwood International Charter
Atlanta, GaSkills
Customer-focused professional with over 10 years of experience in retail, hospitality, restaurant, and spa industries Delivers outstanding service in fast-paced settings while efficiently managing multiple responsibilities Strong organizational skills and ability to remain composed under pressure contribute to a welcoming atmosphere for clients
Customer-focused professional with over 10 years of experience in retail, hospitality, restaurant, and spa industries Delivers outstanding service in fast-paced settings while efficiently managing multiple responsibilities Strong organizational skills and ability to remain composed under pressure contribute to a welcoming atmosphere for clients
Timeline
Licensed Massage Therapist
Buckhead Massage Company
02.2021 - 01.2026
Spa Coordinator
Xpress Spa
09.2020 - 03.2021
Licensed Massage Therapist
Delta Sky Club
01.2018 - 08.2020
Cashier Team Lead
Kroger
07.2015 - 08.2017
LMT - Licensed Massage Therapist
International School of Skin , Nails , Massage
01.2014 - 09.2015
Administrative Assistant
The Castlen Company
06.2013 - 06.2017
Hostess
Houston’s Restaurant
05.2012 - 06.2013
Riverwood International Charter