Marlene Reyes
Des Plaines,IL
Summary
Dedicated team member skilled in enhancing customer satisfaction and retention. Known for adaptability and effective problem-solving in fast-paced environments.Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.
Overview
1
1
Language
4
4
years of professional experience
Work History
Team Member
Portillos
Niles, IL
11.2022 - Current
- Managed customer interactions in a fast-paced environment, prioritizing satisfaction and retention.
- Collaborated with team members to streamline workflow, enhancing overall efficiency during peak hours.
- Trained new employees on operational procedures, fostering a knowledgeable and effective team.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in a polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism and adaptability.
Education
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
Chicago, IL05-2029
Skills
- Customer service
- Customer-focused attitude
- Problem-solving
- Conflict resolution
- Teamwork and collaboration
- FLUENT IN [Spanish]
- Professional demeanor
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Portillos
11.2022 - Current
Bachelor of Science - Biological Sciences
University of Illinois At Chicago