Marlene Rivera
St. Cloud,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
Rosen Hotels & Resorts
03.2014 - Current
- Performed general cleaning by sweeping and mopping floors and emptying trash.
- Prepared beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Implemented cost-saving measures in inventory management without compromising on quality.
- Reduced risks by maintaining clean and organized work environment.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
General Teller
Disney Parks, Experiences and Products
07.2021 - 02.2023
- Identified potential fraudulent activity through vigilant monitoring of transactions, protecting both the bank and its customers from losses.
- Assisted in daily cash management activities for maintaining accurate vault balances for Coral Reef Restaurant.
- Participated in ongoing training programs to stay current on financial industry trends and regulatory changes, enhancing job performance.
- Exceeded performance expectations consistently by completing transactions accurately and within established timeframes.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed and prepared various revenue reports for Leaders throughout the day.
- Bank out servers after shift.
Education
Bachelor of Science - International And Global Studies
University of Central Florida
Orlando, FL12.2023
Minor - Political Science
University of Central Florida
Orlando, FL12.2023
Skills
- Food and Alcohol safety knowledge
- Cleaning and sanitizing
- Upselling strategies
- Guest Relations
- Event preparation
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Organizational Skills
- Computer Skills
- POS Systems
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
General Teller
Disney Parks, Experiences and Products
07.2021 - 02.2023
Hospitality Worker
Rosen Hotels & Resorts
03.2014 - Current
Bachelor of Science - International And Global Studies
University of Central Florida
Minor - Political Science
University of Central Florida
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