Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Marlene Silva

San Pedro,CA

Summary

To obtain a position in a progressive company where I can prove my hard work ability to benefit my employer and be of service to others. Excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in E-Commerce.

Overview

13
13
years of professional experience

Work History

Small Business Owner - Lolita Lapis

Etsy Shop
05.2020 - Current
  • Responsible for all aspects of the business and daily operations including shopping for raw materials, creating custom clothing design pieces, product shooting, and product listing- executing every step from idea to sale.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Built long-term, loyal customer relations by providing top-notch service taking custom order requests and going above and beyond expectation.
  • Set up as a vendor at craft fairs to sell my products and engage with potential new clients.


Sales Associate

JDC Records
10.2019 - Current
  • Responsible for managing all aspects of e-commerce sales for music store -strong focus on Amazon Seller Central creating and managing 1000's of product listings providing detailed, accurate and research based increasing sales revenue.
  • Packed, labeled and shipped products to customers, providing accurate delivery timelines.
  • Managed aesthetically pleasing window displays to showcase store items and increase sales.
  • Maintained online presence of company's social media to engage with users and strengthen customer relationships.
  • Increased business revenue by offering custom music related clothing shirts in store expanding customer demographic.

E-commerce Assistant

Luxe West Inc
01.2017 - 07.2019
  • Assisted owner in day to day sales operations such as listing products and updating content information using selling platforms such as Channel Advisor, Etsy, Ebay, Fruugo, Amazon, Jet ect
  • Assisted with business and marketing projects to implement sales for fashion artwork and authentic signed collectible memorabilia.
  • Errand running, basic photo editing, managing inventory, and data entry using excel.
  • Developed e-mail advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Collaborated with photographer and art director to assist with daily tasks.

Client Services- Temp

7 For All Mankind
02.2018 - 08.2018
  • Assist regional sales reps managing major wholesale accounts for Linde Lee Atlanta and Texas specialty showrooms.
  • Order entry and management i.e submitting and checking initial orders, reorders, swaps, and returns as well as working with rectifying payment issues.
  • Update Weekly Wholesale Reports: weekly/monthly sales overview and order status reports.
  • Review status of sales orders weekly with reports and data as needed.
  • Monitor inventory daily as well as allocating, picking, and dropping all specialty wholesale orders using Full Circle.
  • Communicating with buyers and sales reps regarding all extensions, refusals and shipping updates as needed.

Customer Service Specialist

Onestop Internet
03.2014 - 01.2017
  • Provided superior telephone, email, and chat support for 30 retail brands including Dolce Vita, AG Jeans, Juicy Couture and Coffee Bean & Tea Leaf.
  • Assisted with social media customer service support for Juicy Couture on Facebook, Instagram and Twitter.
  • Communicating and facilitating policies and procedures for returns, exchanges, warranty claims, order shortages and cancellations for multiple fashion and lifestyle brands.
  • Providing technical assistance with website and self-service order placement issues including identifying and reporting live-site discrepancies through frequent customer interactions and feedback for online store improvements.
  • Researching billing, and payment issues and maintaining financial accounts by processing customer adjustments.


Boutique Sales Associate

The Ankary
10.2012 - 03.2014
  • Attend to front desk to greet clients and visitors, answer phone, and provide assistance to the owners and other associates
  • Handled cashier and ensured proper set-up of store displays
  • Managed all social media outlets and shared insights on fashion trends Composed webpage entry for apparel details.

Fashion Marketer

Closets For Causes
08.2012 - 12.2012
  • Interned for non-profit celebrity closet auctioneer and was responsible for managing all social media ad campaigns, also developing strategies to increase engagement and interaction with sales audience.
  • Writing blog posts for social media websites and sharing insights on fashion trends
  • Worked closely with owner to develop weekly/monthly sales plan to maximize revenue
  • Assisted with scheduling photo shoots and data entry for PR lists.

Education

Associate of Arts - Fashion Merchandising

Long Beach City College
2012

High School Diploma -

Carson High School
2004

Skills

  • Proficient in Microsoft Word ,Excel, Office, Social Media Savvy, types 85 wpm
  • Works well unsupervised, detail oriented, always a team player, independent self starter, and good decision maker
  • Strategic Selling
  • Building Customer Relationships and Loyalty

Timeline

Small Business Owner - Lolita Lapis

Etsy Shop
05.2020 - Current

Sales Associate

JDC Records
10.2019 - Current

Client Services- Temp

7 For All Mankind
02.2018 - 08.2018

E-commerce Assistant

Luxe West Inc
01.2017 - 07.2019

Customer Service Specialist

Onestop Internet
03.2014 - 01.2017

Boutique Sales Associate

The Ankary
10.2012 - 03.2014

Fashion Marketer

Closets For Causes
08.2012 - 12.2012

Associate of Arts - Fashion Merchandising

Long Beach City College

High School Diploma -

Carson High School

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