Marlene Smith
El Paso
Summary
Proven Healthcare Specialist from the United States Army, adept in patient care and HIPAA compliance, showcases exceptional multitasking and empathetic communication skills. Excelled in high-pressure environments, significantly enhancing customer satisfaction through diligent service and effective problem-solving. Demonstrates strong leadership in team settings and a commitment to reliability. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Specialist (68W)
United States Army
08.2020 - 08.2024
- Managed front desk operations, including scheduling appointments and handling email correspondence.
- Established trust with patients by demonstrating a genuine concern for their well-being and maintaining open lines of communication throughout the treatment process.
- Maintained patient records by HIPAA guidelines, safeguarding sensitive information from unauthorized access or disclosure.
- Assisted in training and mentoring junior personnel on medical protocols and procedures.
Retail Store Clerk
Family Dollar
01.2020 - 07.2024
- Processed customer transactions efficiently and promptly.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and de-escalating issues when necessary.
- Restocked shelves and maintained a clean, organized store layout.
Waitress & Dishwasher
Texas 87 Truck Stop
06.2018 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Assisted with kitchen operations, including dishwashing and general cleaning.
Education
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
El Paso, TX12-2026
High School Diploma -
Fabens High School
Fabens, TX05-2020
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX12-2019
Skills
- Customer Service and Communication
- Patience and empathy
- Multitasking and Time Management
- Team Collaboration and Leadership
- Reliability and punctuality
- Greeting guests
Certification
- National EMS Certification
- Medical Support Assistant Certification
Awards
- Army Commendation (2nd Award)
- Army Achievement Medal (2nd Award)
- Army Good Conduct Medal
- National Defense Service Medal
- Army Service Ribbon
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Healthcare Specialist (68W)
United States Army
08.2020 - 08.2024
Retail Store Clerk
Family Dollar
01.2020 - 07.2024
Waitress & Dishwasher
Texas 87 Truck Stop
06.2018 - 12.2019
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
High School Diploma -
Fabens High School
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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