Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlene Tagoai

San Francisco,CA

Summary

Dedicated professional with a strong background in customer service, team leadership, and efficient problem-solving. Ready to enhance resident satisfaction and streamline daily operations.

Overview

9
9
years of professional experience

Work History

Assistant Manager/Front Desk Receptionist

Mercy Housing
08.2025 - Current
  • Assisted in managing daily operations, ensuring efficient service delivery and resident satisfaction.
  • Enters data in resident accounts receivable ledgers.
  • Assists with resident records documentation.
  • Collects rent and other income, makes bank deposits, and forwards receipts.
  • Assists with the leasing process from initial application to move-in.
  • Responds to customer services requests.

Dorm Advisor

Adams & Associates
05.2020 - 06.2021
  • Dorm Room inspections

• Covid screening/taking students temps before they leave for workshop
• Making sure trainees are up for school
• Logging in any concerned activities during shift
• Filing paperwork
• Printing out MAC paper work for student log in

Cabin Dispatch

ABM Aviation
05.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

• Assigning teams and drivers their flight schedules throughout the day

  • Inputting all flight info serviced/clean by crews and drivers
  • Sending teams to supply and clean aircrafts

Instant Return Rep Agent

Hertz Car Rental
06.2017 - 11.2017
  • Managed customer reservations and rental agreements to ensure smooth transactions.
  • Assisted customers with vehicle selection, providing recommendations based on needs.
  • Conducted vehicle inspections and ensured maintenance compliance before rentals.
  • Resolved customer inquiries and complaints to enhance overall satisfaction.

Education

High School Diploma -

Thornton High School
Daly City, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management

Timeline

Assistant Manager/Front Desk Receptionist

Mercy Housing
08.2025 - Current

Dorm Advisor

Adams & Associates
05.2020 - 06.2021

Cabin Dispatch

ABM Aviation
05.2018 - 12.2018

Instant Return Rep Agent

Hertz Car Rental
06.2017 - 11.2017

High School Diploma -

Thornton High School