Marlene Taylor
Cleves,Oh
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Support Data Entry
J.F Burns Company Inc
08.2023 - 12.2023
- Working alongside a Sales Team entered orders through a CRM system and answered incoming phone calls, and Managed customer accounts.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
Admin Front Desk/ Inside Sales Coordinator
Contech Engineered Solutions
07.2022 - 08.2023
- Working with sales with new account setup, pricing quoting credit applications, answering incoming calls, and directing callers
- Provide administrative and clerical support to various leaders and departments.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Ensured that orders were processed accurately and delivered on time according to customer requirements.
- Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
Sales Support Data Entry
Transducers Direct
07.2021 - 07.2022
- Working alongside a Sales Team entered orders through the CRM system (NetSuite) and answered incoming phone calls, and Managed customer accounts.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
Office Assistant
Dan Beard Council Boy Scouts of America
12.2016 - 11.2020
- Clerical tasks, mail sorting sending large mailings, and maintaining a large database
- Managed executive staff calendars and meetings
- Conducted hiring activities and maintained all new hire paperwork
- Planned and coordinated special events throughout the year.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Performed data entry tasks into various computer systems accurately and efficiently.
Customer Service
Broan - NuTone LLC
07.2015 - 12.2016
- Provide support to customers and the sales team
- Processed orders and completed stock adjustments
- Troubleshoot products by phone.
- Provided outstanding customer service at all times.
- Resolved customer service issues quickly and efficiently.
Collections Specialist
Vantiv
04.2012 - 05.2015
- Reviewed and worked credit card accounts in the early stage of delinquency
- Completed skip-tracing research, took inbound and outbound calls
- Demonstrated problem-solving skills to identify solutions to bring accounts current.
Education
Skills
- Managing High Volume Workloads
- CRM Software
- Results-oriented
- Client Focused
- Microsoft Products
- Communication
- Problem-solving
References
Available upon request.
Timeline
Sales Support Data Entry
J.F Burns Company Inc
08.2023 - 12.2023
Admin Front Desk/ Inside Sales Coordinator
Contech Engineered Solutions
07.2022 - 08.2023
Sales Support Data Entry
Transducers Direct
07.2021 - 07.2022
Office Assistant
Dan Beard Council Boy Scouts of America
12.2016 - 11.2020
Customer Service
Broan - NuTone LLC
07.2015 - 12.2016
Collections Specialist
Vantiv
04.2012 - 05.2015
Similar Profiles
Rachel OladeleRachel Oladele
Volunteer at J.F. Burns Elementary SchoolVolunteer at J.F. Burns Elementary School
Talia WunderTalia Wunder
Project Manager at J.F. Brennan Company, Inc.Project Manager at J.F. Brennan Company, Inc.
Anagha JayadevanAnagha Jayadevan
Customer Relation Specialist at J.F Hillebrand- A company of DHLCustomer Relation Specialist at J.F Hillebrand- A company of DHL