Marlene Tolton
Orange,NJ
Summary
Dedicated and detail-oriented recent graduate with a bachelor's degree in healthcare administration, equipped with a strong foundation in healthcare policies, patient management, and operational efficiency. Proven ability to analyze data and implement effective solutions to enhance service delivery and patient satisfaction. Excellent communication and interpersonal skills, coupled with a committment to fostering teamwork and collaboration in healthcare settings. Seeking to contribute to a dynamic healthcare organixation where I can leverage my skills and knowledge to support administrative functions and improve overall patient care.
Overview
15
15
years of professional experience
Work History
General Kitchen Worker
Pomptonian
11.2022 - Current
- Assisted with meal preparation, ensuring timely service for customers.
- Managed multiple tasks simultaneously while maintaining accuracy and speed in a fast-paced environment.
- Facilitated smooth shift transitions by effectively communicating with incoming coworkers about ongoing tasks or issues requiring attention.
- Collaborated with team members to streamline kitchen processes, resulting in more efficient workflows.
Medical Records File Clerk
NYC Health & Hospitals
07.2016 - 07.2018
- Pulled patient charts for physicians to prepare physicians for appointments.
- Reduced record discrepancies by meticulously auditing and updating patient files on a regular basis.
- Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
- Supported clinical staff by promptly providing accurate patient information upon request.
Home Tutor
Myself
09.2014 - 06.2016
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Worked one-on-one with 2 students in core subjects.
- Implemented personalized lesson plans tailored to individual student needs, promoting greater understanding of complex concepts.
- Met with students and discussed educational goals and expectations.
Clerical Worker
NYC Parks & Recreation
09.2011 - 12.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Ensured smooth workflow within the team with efficient delegation of tasks based on individual strengths and expertise.
- Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
Clerical Worker
Human Resource Administration
03.2010 - 12.2010
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Enhanced communication within the team by maintaining accurate calendars and scheduling meetings as needed.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Telephone Operator
Universal Survey Services
07.2009 - 03.2010
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH08-2024
High School Diploma -
Martin Luther King Jr. High School
Manhattan, NY06-1978
Skills
- Time management
- Multitasking
- Active Listening
- Customer Relations
- Strong communication and interpersonal skills
- Attention to detail
- Adaptability
Timeline
General Kitchen Worker
Pomptonian
11.2022 - Current
Medical Records File Clerk
NYC Health & Hospitals
07.2016 - 07.2018
Home Tutor
Myself
09.2014 - 06.2016
Clerical Worker
NYC Parks & Recreation
09.2011 - 12.2012
Clerical Worker
Human Resource Administration
03.2010 - 12.2010
Telephone Operator
Universal Survey Services
07.2009 - 03.2010
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Martin Luther King Jr. High School
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