Marlene Townsend
Enterprise,Alabama
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers, and promoting new initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Genral Agent
Globe Life Liberty National
Enterprise, AL
07.2024 - Current
- Coached and trained new agents on customer service protocols, policies, and procedures.
- Researched industry best practices for handling customers' inquiries efficiently.
- Provided guidance and support to agents when needed during difficult calls.
- Analyzed daily reports to determine areas of strength and weakness in agent performance.
- Led team of agents in providing customer service to clients and resolving issues.
- Implemented systems for tracking agent productivity levels and recognizing high performers.
- Ensured compliance with company policies regarding customer service standards.
- Maintained accurate records of employee attendance, training progress, and other related data.
- Provided feedback to agents on their performance through regular one-on-one meetings.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Organized and participated in networking events to expand professional contacts.
- Conducted due diligence on behalf of clients for various transactions.
Wireless Sales Associate
Walmart #1063
Geneva, Alabama
11.2019 - Current
- Showed the ability to assess and proactively address the needs of customers and fellow associates while consistently placing the needs of the customer first
- Successfully implemented plans through cooperation with fellow associates
- Acted with integrity and through a foundation in strong moral principles
- Demonstrated an ability to multitask and become a flexible associate through cross training as Front End Cashier, Self-Checkout Host, Personal Shopper, Layaway and Pickup Associate, Sales Associate throughout the sales floor
- Effectively worked incoming freight and top stock
- Efficiently utilized TC70 in determining sales floor and back room needs, implementing price changes, scanning features, and other device functions necessary to maintaining sales floor inventory
- Assisted other Walmart stores in meeting their coverage and staffing needs
- Demonstrated an aptitude for other skill sets within the store including properly binning merchandise from overstock to picks to layaway, building end caps, setting new mods, pulling a truck order, verifying the accuracy and completion of orders and deliveries, selling hunting and fishing licenses
- Demonstrated an attention to detail through keeping my area neat, sanitary, and safe.
Supervising Agent
Globe Life Liberty National
Enterprise, AL
04.2024 - 06.2024
- Promotion
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Entry Level Agent
GlobeLife Liberty National
Enterprise, AL
02.2024 - 04.2024
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Assessed customer risk levels and recommended appropriate coverage options.
- Scheduled meetings with prospective clients to discuss available products and services.
Crew Trainer
Murphey Management, McDonald's
Geneva, Enterprise, and Daleville, Alabama
05.2016 - 07.2020
- Trained new hires on expected job duties and performance as well as introducing them to the food service environment
- Developed exemplary people skills and customer service
- Developed a quality over quantity mindset
- Proved myself to be hard working and reliable maintaining a flawless work record
- Handled cash and credit transactions efficiently and accurately
- Worked in multiple company locations and maintained a consistent work ethic and execution of company policy.
Education
General Studies -
Enterprise State Community College
Enterprise, AL07.2024
Advanced Diploma -
Geneva High School
Geneva, AL05.2019
Skills
- Ability to assess and proactively address the needs of customers and fellow associates
- Cooperation and teamwork with fellow associates
- Integrity and strong moral principles
- Multitasking and flexibility through cross-training in various roles
- Efficient utilization of TC70 device for inventory management
- Assisting other Walmart stores with coverage and staffing needs
- Binning merchandise, building end caps, setting new mods, pulling truck orders
- Attention to detail and maintaining a neat, sanitary, and safe work area
- Training new hires on job duties and performance
- Exemplary people skills and customer service
- Quality over quantity mindset
- Cash and credit transaction handling
- Consistent work ethic and execution of company policy
- Spirit Club participation
- Varsity cheer and volleyball, band participation
- G-Tech Health Science recipient
- Vice President of Student Government Association, FBLA, FCCLA, SAFE
- Volunteering experience with March of Dimes, Relay for Life, nursing home, State Leadership Conference, Balcony Project, Breakfast with a Cop, Daddy and Me, Wiregrass Medical Center intern
- CPR certification
- Talent management
- Staffing
Volunteeringopportunities
- March of Dimes
- Relay for Life
- Annual State Leadership Conference
- Nursing home volunteer (Balcony Project)
- Breakfast with a Cop
- Daddy and Me
- Wiregrass Medical Center Intern
- CPR Certified
Certification
- Life
- Accidental & Health
Timeline
Genral Agent
Globe Life Liberty National
07.2024 - Current
Supervising Agent
Globe Life Liberty National
04.2024 - 06.2024
Entry Level Agent
GlobeLife Liberty National
02.2024 - 04.2024
Wireless Sales Associate
Walmart #1063
11.2019 - Current
Crew Trainer
Murphey Management, McDonald's
05.2016 - 07.2020
General Studies -
Enterprise State Community College
Advanced Diploma -
Geneva High School
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