MARLENE VILLANUEVA

• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Improved shipping efficiency by streamlining packing and labeling processes.
• Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.

Here at rheem I deal with all the exports , all of our orders going to MEA / SEA

Places such as Dubai , China , Chile , Colombia and many more.

I am in charge of making sure all of the product is shipped out correctly, I gather all the information needed for our customers such as commercial invoices , certification of origin and pack lists!

• Expedited delivery times by prioritizing urgent shipments and coordinating closely with transportation providers.
• Maintained strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
• Implemented quality control measures to ensure accurate shipment contents, reducing customer complaints related to order discrepancies or damage during transit.
• Coordinated closely with warehouse teams to ensure timely dispatch of goods per client specifications.
• Managed high volumes of export orders while maintaining meticulous attention to detail in record-keeping and documentation preparation.
• Minimized delays in customs clearance by preparing accurate documentation in a timely manner.
• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
• Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.

• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
• Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
• Packed, weighed and shipped items per customer specifications.
• Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
• Operated tape machines, scales and label printers to package items correctly.
• Created shipping labels to complete daily order processing.
• Can ship Amazon , UPS , FEDEX , Grainger