Marlene Williams
Administrative Support Associate
Hummelstown,PA
Summary
Dependable Administrative Assistant possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with 4 other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Administrative Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Dedicated Management Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities Dedicated Management Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
29
29
years of professional experience
Work History
Shared Administrative Associate (OA)
Department of the Treasury
04.2021 - 12.2021
- Provide administrative, clerical and case processing support to managers and technical employees, duties involve planning, organizing as well as other various administrative and clerical activities required by business operating divisions
- Experience in inbound as well as outbound calls.
Management Assistant
Department of Defense
10.2002 - 04.2021
- On a daily basis submitting information into the computer system/database utilizing computer operation skills i.e., workload data consisting of audits and overtime worked by employees, utilizing office auto skills by way of using data systems i.e., Analyzing quality data, as well as utilizing Microsoft word processing, excel and power point
- Assisting supervisors with workloads pertaining to staff attendance and performance reviews etc., assisting supervisors with any pertinent information for management analysis as well as performance analysis for employee records
- Assisting managers with other assignments i.e., setting up training schedules for staff when needed, extending phone calls as well as emails to potential new hires for interviews/appointments
- Trained travel services for assisting in travel arrangements
- Also assist office personnel by way of working in Commander's office when shorthanded on staff, utilizing file maintenance skills as well as using office administration skills and the administrative policy, assisting four senior executives in a professional manner delegating an adequate provision of military protocol requirements, as well as maintaining personnel files for supervisors' staff, and supporting a heavy workload for supervisors in a administrative operational profession
- Able to coordinate facilities
- Preparing reports, as well as completing daily documentation, time and attendance, planning as well as mail sorting
- Working with all staff to complete and maintain general office support as well as clerical and administrative needs
- Completed self-training for the travel arranges system on dss system
- Able to work independently to meet all needs
- Ability to plan and take initiative to utilize office equipment for completion of any work assignment
- Able to utilize proofreading ability by way of re-checking documents used for all records
- Also skilled in data analysis as well as data entry and blanket purchase agreements
- Create spreadsheets using excel for a variety of personnel tasks
- Creating and maintaining employee individual level production as well as workload records
- Limited accounting skills as well as some project tracking
- Also provide detailed information to employee personnel as far as job announcements, open season for enrollment into health plans, tsp etc
- Helping employees with access to e-mail, dss and other software being used by our workforce
- Utilizing presentation skills by way of assessing and displaying information
- Utilizing specific skill scheduling appointments for employee physicals etc
- In general, performing a variety of aclmin functions to assist with the management
- Utilizing technology management skills as well as other duties, include assisting eagle clerks with input of timekeeping of employees as well as report compilation for maintaining consistent files
- Skilled in document review, utilizing business case analysis skills by way of overseeing all pertinent documentation
- Experience in inbound as well as outbound calls.
Department of Defense
01.2001 - 12.2001
Customer Service Rep
AT&T Wireless
08.1999 - 10.1999
customer service operator
AT&T
02.1997 - 04.1999
Residential Supervisor
Northwest Human Services
03.1997 - 07.1998
Claims Processor
Highmark BlueCross, Blue Shield
05.1996 - 12.1997
Unit Secretary
Polyclinic Hospital
02.1993 - 07.1994
Education
No Degree - Human Services
Franklin And Marshall College
Lancaster, PA08.1974
Skills
- Customer Service
- Verbal Communication
- File Organization
- Relationship Building
- Office procedures
- Scheduling appointments
- Maintaining records
- Document Management
- Strategic Planning
- Records retention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved inventory which led to positive results .
- Achieved training by completing programs with accuracy and efficiency.
- Achieved COB through effectively helping with management .
- Collaborated with team of 4 in the development of PowerPoint slides for development .
- Supervised team of 6 staff members.
Roles And Responsibilities
- Job Title, Department of Defense, 01/01/2001, 12/31/2001
- Customer Service Rep, AT&T Wireless, 08/01/1999, 10/01/1999
- Customer service operator, AT&T, 02/01/1997, 04/01/1999
- Residential Supervisor, Northwest Human Services, 03/01/1997, 07/01/1998
- Claims Processor, Highmark BlueCross, Blue Shield, 05/01/1996, 12/01/1997
- Unit Secretary, Polyclinic Hospital, 02/01/1993, 07/01/1994
Timeline
Shared Administrative Associate (OA)
Department of the Treasury
04.2021 - 12.2021
Management Assistant
Department of Defense
10.2002 - 04.2021
Department of Defense
01.2001 - 12.2001
Customer Service Rep
AT&T Wireless
08.1999 - 10.1999
Residential Supervisor
Northwest Human Services
03.1997 - 07.1998
customer service operator
AT&T
02.1997 - 04.1999
Claims Processor
Highmark BlueCross, Blue Shield
05.1996 - 12.1997
Unit Secretary
Polyclinic Hospital
02.1993 - 07.1994
No Degree - Human Services
Franklin And Marshall College
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