Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Zuniga

Menifee,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Head Cashier Superior

Chickenlisa
04.2018 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Maintained and updated security protocols for front desk operations.
  • Mentored new team members on sales software system operation.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Led cashiers and associates in providing thoughtful customer service.

Starbucks Shift Supervisor

Starbucks
01.2014 - 02.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Analyzed sales figures and identified areas for improvement.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

High School Diploma -

Southwest High School
San Diego, CA

Associate of Science - Nursing

Mount San Jacinto College
Menifee, CA
06.2025

Skills

  • Customer Service
  • Adobe Flash
  • Online Order Picking
  • Money Transfer Systems
  • Team Contribution
  • Price Verification and Adjustments
  • Security Controls
  • Till Counting
  • Employee Motivation
  • Feedback Acceptance
  • Stocking and Replenishing
  • Cycle Counts
  • Ticket Sales
  • Store Opening and Closing
  • Gift Wrapping
  • Microsoft Office
  • Customer Seating
  • Cashier Training
  • Hiring and Orientation
  • Cash Handling
  • Verbal Communication
  • POS Systems
  • Merchandise Packaging
  • Hospitality and Accommodation
  • Customer Relations
  • Cash Register Operation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Head Cashier Superior

Chickenlisa
04.2018 - Current

Starbucks Shift Supervisor

Starbucks
01.2014 - 02.2018

High School Diploma -

Southwest High School

Associate of Science - Nursing

Mount San Jacinto College

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Marlene Zuniga