MARLENY GONZALEZ OLMO
MIAMI,Florida
Summary
Versatile and results-driven professional with experience at ED 12 ENTERPRISE LLC, showcasing exceptional attention to detail and customer service skills. Excelled in troubleshooting, team training, and maintaining safety protocols, significantly enhancing customer satisfaction. Committed to continuous learning and environmental compliance, adept at adapting to new challenges and technologies.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UPS TECHNICIAN
ED 12 ENTERPRISE LLC
01.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
CHILD CARE
CHILD CARE HOME
01.2015 - 12.2015
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Ensured compliance with state regulations regarding child care licensing requirements throughout all aspects of activity planning.
- Attended professional development workshops to stay current on best practices within the child care industry.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Maintained up-to-date knowledge of federal, state, and local regulations pertaining to family child care environments, informing policy updates accordingly.
- Designed custom action plans for each family child care provider based on individual needs assessments and unique challenges faced by each facility.
Education
Associate of Science - PHARMACY TECHNICIAN
GLOBAL MEDICAL TECHNICAL TRAINING INSTITUTE
1830 NW 7TH ST MIAMI FL 02-2024
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Documentation and reporting
- Work Planning and Prioritization
Certification
- [State] Driver's License
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
UPS TECHNICIAN
ED 12 ENTERPRISE LLC
01.2023 - Current
CHILD CARE
CHILD CARE HOME
01.2015 - 12.2015
Associate of Science - PHARMACY TECHNICIAN
GLOBAL MEDICAL TECHNICAL TRAINING INSTITUTE
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