Marleny Carolina Rodriguez Cabrera
Acworth,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Manager, Hair stylist and customer service
This Heaven Studio Hair Salon
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
Hair Stylist and Customer Service
Marisol's Dominican Hair Salon
06.2013 - 07.2018
- Resolved guest complaints about service or style
- Organized sales area and work station to showcase products and boost sales
- Recorded notes for future reference about customer preferences and services delivered
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Accomplished multiple tasks within established timeframes
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Education
Some College (No Degree) -
Universidad Del Caribe
Dominican RepublicGeorgia State Board of Cosmetology -
Hair Salon Training
Georgia06.2019
High School Diploma -
Jose Gregorio Hernandez
Dominican Republic04.2003
Skills
- Writing
- Customer service
- Customer experience
- Good Listening and speaking
- Schedule optimization
- Creative problem solving
- Recordkeeping strengths
- Documentation and reporting
- Written and oral communication
Personal Information
Date of Birth: 01/23/86
Place of Birth: Dominican Republic
Legal Status: USA Citizen
Marital Status: Married
References
- Paulina Reynoso Hernandez, Tel: 470-684-7622, Email: paulinareynosohdez@gmail.com
- Mabel Ventura, Tel: 404-354-3932, Email: hc4you@aol.com
- Catiria Llanos, Tel: 787-528-5663, Email: Catiria.llanos@gmail.com
- Wendy Bautista, Tel: 678-949-2979, Email: wendybautista74@gmail.com
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager, Hair stylist and customer service
This Heaven Studio Hair Salon
08.2018 - Current
Hair Stylist and Customer Service
Marisol's Dominican Hair Salon
06.2013 - 07.2018
Some College (No Degree) -
Universidad Del Caribe
Georgia State Board of Cosmetology -
Hair Salon Training
High School Diploma -
Jose Gregorio Hernandez
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