Marlenys Lopez
Clearwater,FL
Summary
Quality-driven team Lead with background training and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Latino Super Market
10.2016 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Greeted visitors, checked them in and out, and answered all questions and inquiries.
- Offered guidance to in- and out-bound customers on a daily basis, servicing up to 300 people daily.
- Soft skill: Excellent at multitasking, strong interpersonal and time management skill, customer service.
- Answered all phone and email inquiries.
- Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Salad Bar Manager
Grace's Marketplace
09.2014 - 09.2016
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Greeted all customers with a friendly and courteous manner and timely answered any questions from customers.
Education
High School Diploma -
New Hope Academy Charter School
200 E Princess St, York,PA 1740306.2012
Skills
- Outgoing Personality
- Bilingual Spanish (native) English (Fluent)
- Team Contribution
- Customer Assistance
- Administrative Skills
- Strategic Planning
Timeline
Cashier Team Lead
Latino Super Market
10.2016 - Current
Salad Bar Manager
Grace's Marketplace
09.2014 - 09.2016
High School Diploma -
New Hope Academy Charter School
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