Marletta Peterson
Detroit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Pharmacy Specialist
CVS
09.2024 - Current
- Enhance patient care by accurately filling prescriptions and providing medication counseling.
- Develop strong relationships with patients, ensuring trust and loyalty through personalized attention and care.
- Train new pharmacy staff members on proper procedures, ensuring a high level of proficiency in their roles.
- Ensured compliance with federal, state, and local regulations by adhering strictly to pharmacy laws and safety protocols.
- Collaborate with healthcare providers to optimize medication therapy plans for patients'' wellbeing.
- Reduce medication errors by conducting thorough drug utilization reviews and verifying prescription accuracy.
Tier 1 Technical Support
Apple
09.2023 - 09.2024
- Assist customers seeking help, guidance, and solutions related to our products
- Address customer inquiries, concerns, and issues through various communication channels (phone, email, chat)
- Troubleshoot and diagnose technical problems related to Apple products and services
- Guide customers through product features, usage, and troubleshooting steps
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain accurate and detailed customer records using apple's internal systems
- Continuously strive to meet and exceed individual and team performance metrics
- Stay updated on Apple's latest products, services, and support policies to provide accurate information to customers
On-Call Medical Respite Coordinator
Detroit Health Housing Department
12.2023 - 07.2024
- Coordinate post-hospitalization plans, ensuring smooth transitions to subsequent care environments.
- Facilitate telehealth appointments for timely mental and physical health services.
- Manage medication deliveries and guide clients to essential community resources.
- Advocate for patient needs with family and community services, maintaining confidentiality.
- Streamlined client care transitions, enhancing recovery outcomes.
Data Entry Specialist
Farmers Insurance
08.2023 - 08.2023
- Processed and verified system changes, ensuring data integrity in web-based applications.
- Maintained high productivity, accurately completing a large volume of data entry tasks.
- Handled sensitive information discreetly, adhering to confidentiality protocols and data protection standards.
Office Assistant II
City of Detroit
10.2022 - 08.2023
- Type correspondence and reports from rough drafts, ensuring accuracy and clarity.
- Compose routine and standardized correspondence, enhancing communication efficiency.
- Transcribe case histories and departmental communications, maintaining precise records.
- Proofread documents for accuracy, reducing errors and improving document quality.
- Assemble data into tabular formats, facilitating easy data analysis and retrieval.
- Perform routine filing and maintained organized records, ensuring quick access to information.
- Assist in database and spreadsheet management, improving data integrity.
- Prepare and reviewed papers and records, ensuring compliance with standards.
- Screen calls and visitors, providing effective assistance and managing inquiries.
- Train new clerical employees, enhancing team productivity and knowledge.
Recording Auditor
Rocket Mortgage
05.2020 - 03.2022
- Conducted audits of financial statements, ensuring compliance, organized records, improved accuracy.
- Analyzed loan packages for documentation accuracy, resolved issues, enhanced stakeholder coordination.
- Processed financial transactions, maintained records, increased operational efficiency.
- Streamlined audit processes, enhancing compliance and data accuracy.
- Boosted efficiency by refining financial transaction workflows.
- Revamped loan analysis methods to expedite approvals and reduce errors.
Education
High School Diploma -
Parma Senior High School
Parma, OH01.2016
Skills
- Data Entry (Expert) Technical Support (Expert)
- Customer Advocacy (Expert) Client Care (Skillful)
- Telehealth (Skillful) Remote Work (Expert)
- Team Collaboration (Expert) Quality Assurance (Expert)
- Problem Solving (Expert) Project Coordination (Experienced)
- Conflict Resolution (Experienced) Time Management (Experienced)
- Performance Targets (Expert) Customer Satisfaction (Expert)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Pharmacy Specialist
CVS
09.2024 - Current
On-Call Medical Respite Coordinator
Detroit Health Housing Department
12.2023 - 07.2024
Tier 1 Technical Support
Apple
09.2023 - 09.2024
Data Entry Specialist
Farmers Insurance
08.2023 - 08.2023
Office Assistant II
City of Detroit
10.2022 - 08.2023
Recording Auditor
Rocket Mortgage
05.2020 - 03.2022
High School Diploma -
Parma Senior High School
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