Alexandra Diaz-Rhoat
Clermont
Summary
Communicative customer service professional motivated to maintain customer satisfaction, and to contribute to company success. I have history managing large amounts of inbound calls and outbound calls. While sustaining satisfactory relationships with customers. I offer superb skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Pharmacy Specialist
Emerge360
Clermont
08.2023 - 11.2025
- Managed medication inventory and ensured accurate stock levels for pharmacy operations.
- Assisted patients with medication inquiries and provided relevant health information.
- Processed prescriptions efficiently using pharmacy management software systems.
- Ordered, received, stored and maintained a variety of pharmaceuticals in accordance with established policies and procedures.
Pharmacy Technician
Walgreens
Clermont
05.2022 - 07.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted in training new employees on pharmacy procedures.
Medical Receptionist
Sulieman
Clermont
08.2020 - 04.2022
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Medical Billing And Coding - Medical Billing And Coding
North Bridge University
Orlando, FL 08.2025 - 03.2026
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Insurance Billing
- Medical Billing
- Medical Terminology
- Electronic Medical Records
- Patient Scheduling
- Patient Callbacks
- Telephone Etiquette
- Account Management
- Data entry
- Call Management
- Documentation
- Call Center Operations
- CRM Software
- EMS system
- Technical Proficiency
- Teamwork (or Collaboration)
- Professionalism
- Prioritization
- Detail-Oriented
Timeline
Medical Billing And Coding - Medical Billing And Coding
North Bridge University
08.2025 - 03.2026
Pharmacy Specialist
Emerge360
08.2023 - 11.2025
Pharmacy Technician
Walgreens
05.2022 - 07.2023
Medical Receptionist
Sulieman
08.2020 - 04.2022
High School Diploma -
Penn Foster Career School