Desiree Bowe
Las Vegas,NV
Summary
Customer-focused professional with strong communication and problem-solving skills. Experienced in providing exceptional support, managing complex tasks, and maintaining accuracy in fast-paced environments. Adaptable, detail-oriented, and committed to delivering high-quality results while exceeding expectations.
Overview
14
14
years of professional experience
2018
2018
years of post-secondary education
Work History
Pharmacy Specialist
CVS Healthcare
Las Vegas, Nevada
11.2024 - Current
- Handle inbound calls assisting patients with prescriptions, refills, and order status
- Verify insurance, process claims, and resolve coverage issues
- Coordinate with pharmacists, doctors, and insurance providers
- Provide accurate information on medications, delivery, and pharmacy services
- Document all interactions and maintain HIPAA compliance
Customer Service Representative
CarMax
Henderson, Nevada
02.2022 - 09.2024
- Handle inbound calls, chats, and emails from customers
- Assist with vehicle purchases, sales, and appointment scheduling
- Provide information on pricing, financing, and policies
- Resolve customer issues and ensure a positive experience
- Document interactions and update customer records accurately
Technical Support Representative
Asurion
Las Vegas, Nevada
10.2018 - 12.2021
- Troubleshoot customer issues with phones, tablets, and other devices
- Provide step-by-step guidance for setup, software fixes, and basic repairs
- Assist with insurance claims, replacements, and device protection plans
- Educate customers on features, apps, and device optimization
- Handle inbound calls, chats, or messages in a professional manner
- Document customer interactions and resolutions accurately
- Meet performance metrics (call time, customer satisfaction, resolution rate)
- Upsell or recommend additional protection plans or services when appropriate
- Stay updated on new devices, software updates, and troubleshooting methods
Front Desk Receptionist
Advanced Radiology
Astoria, New York
01.2016 - 08.2018
- Greet and check in patients, verify ID and insurance
- Schedule, confirm, and manage imaging appointments (X-ray, MRI, CT, etc.)
- Answer phones and handle patient questions
- Collect co-pays and process basic billing tasks
- Enter and update patient information in the system
- Coordinate with technologists and providers for patient flow
- Ensure forms, referrals, and authorizations are complete
- Maintain a clean, organized, and professional front desk area
- Follow HIPAA guidelines to protect patient privacy
Store Manager
Charlotte Russe
Valley Stream, New York
06.2012 - 12.2015
- Drive sales goals and monitor store performance.
- Lead, train, and schedule team members.
- Manage inventory, cash handling, and daily operations.
- Ensure excellent customer service and resolve issues.
- Maintain store appearance and brand standards.
- Complete reports and communicate with upper management.
Education
College Of Southern Nevada
Las Vegas, NVSkills
- Customer Service Excellence
- Insurance & Billing Knowledge
- Communication Skills
- Attention to Detail
Timeline
Pharmacy Specialist
CVS Healthcare
11.2024 - Current
Customer Service Representative
CarMax
02.2022 - 09.2024
Technical Support Representative
Asurion
10.2018 - 12.2021
Front Desk Receptionist
Advanced Radiology
01.2016 - 08.2018
Store Manager
Charlotte Russe
06.2012 - 12.2015
College Of Southern Nevada