Tony Chung
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable candidate willingness to take on added responsibilities to meet team goals. Hardworking individual who is passionate drive to secure entry-level to mid level position. Ready to help your organization achieve company goals and mission.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Specialist
Horizon
12.2020 - Current
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and trust.
- Successfully managed deadlines under pressure without compromising quality or accuracy of work.
- Provided timely and accurate responses to inquiries from both internal and external stakeholders (Medicare State Representative)
- Facilitated communication between relevant departments to ensure timely processing of pharmacy claims.
Pharmacy Technician
Enclara Pharmacia
09.2018 - 11.2020
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Committed to 99% data entry accuracy
Credentialing Specialist
AmeriHealth Caritas
01.2018 - 08.2018
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of pharmacy files, ensuring all necessary documents are up-to-date and in compliance with state provisions.
- Enrolled or terminate pharmacies from Medicare/Medicaid network.
- Received and evaluated applications to look for missing and inaccurate information.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
Managed Care Coordinator
Health Dialog
05.2015 - 12.2018
- Reduced hospital readmissions by providing timely follow-up support and education to patients and their families.
- Conducted comprehensive assessments of patient needs, utilizing findings to develop tailored approaches to care management.
- Strengthened relationships between patients, families, and medical teams by serving as a knowledgeable liaison and advocate.
- Enhanced patient satisfaction with personalized care coordination, addressing individual needs and concerns.
- Provided mentorship and guidance to junior staff members ensuring their success within the team.
- Communicated with patients, ensuring that medical information was kept private.
Data Entry Pharmacy Technician
Express Scripts
06.2005 - 05.2015
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Followed data entry protocols, rules and regulations.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Verified data files prior to entry to maintain high data accuracy.
- Utilized techniques for increasing data entry speed.
Pharmacy Technician
Rite Aid
06.2002 - 05.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, and resolve concerns
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Education
Business Management
Rasmussen University
Saint Cloud, MN10-2023
Skills
- Customer Service and Communication Skills
- Time Management
- Confidentiality and HIPAA
- Problem-solving skills
- Team Collaboration
- Excellent Communication
- Customer Service
- Data Entry
- Attention to Detail
- Professionalism and Ethics
- Multitasking
- Analytical Thinking
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
Chinese (Cantonese)
Professional Working
Timeline
Pharmacy Specialist
Horizon
12.2020 - Current
Pharmacy Technician
Enclara Pharmacia
09.2018 - 11.2020
Credentialing Specialist
AmeriHealth Caritas
01.2018 - 08.2018
Managed Care Coordinator
Health Dialog
05.2015 - 12.2018
Data Entry Pharmacy Technician
Express Scripts
06.2005 - 05.2015
Pharmacy Technician
Rite Aid
06.2002 - 05.2005
Business Management
Rasmussen University
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