Marley Amber Michelle Cronin
Watertown,NY
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Residential Support Staff
Thrive Wellness and Recovery
Watertown, NY
08.2025 - Current
- Provided person-centered support to 12 residents in a community residential setting, promoting safety, independence, and overall well-being.
- Monitored physical, emotional, and behavioral health, reporting changes promptly and ensuring adherence to individualized service and treatment plans.
- Utilized crisis intervention and de-escalation techniques while implementing behavior support plans to maintain a safe, therapeutic environment.
- Facilitated therapeutic groups, community outings, and life skills training, increasing resident engagement, socialization, and independence.
- Assisted residents with activities of daily living (ADLs), mobility, hygiene, meal preparation, housekeeping, laundry, and transportation to appointments and community activities.
- Collaborated with multidisciplinary teams to develop, implement, and monitor individualized care plans and resident goals.
- Maintained accurate documentation, including progress notes, incident reports, medication records, and service documentation, while ensuring confidentiality and regulatory compliance.
- Performed routine health monitoring, including vital signs, and communicated health concerns to nursing staff and case managers.
- Conducted regular safety checks and maintained a clean, organized living environment in accordance with agency policies and safety standards.
- Built trusting relationships with residents through compassionate, trauma-informed support, encouraging healthy coping skills and successful community integration.
- Trained and mentored new staff on residential support practices, documentation requirements, safety procedures, and crisis intervention techniques.
- Contributed to program operations through shift communication, staff collaboration, process improvements, and participation in trainings and team meetings.
Assistant Manager
Fast Track
Watertown, NY
08.2023 - 10.2023
- Supervised daily retail operations, ensuring compliance with company standards, operational efficiency, and exceptional customer service.
- Trained, mentored, and onboarded team members on company policies, customer service standards, and operational procedures.
- Managed employee scheduling to optimize staffing levels and support peak business demands.
- Oversaw inventory control, stock replenishment, and merchandising strategies to maintain product availability and maximize sales.
- Analyzed sales performance and implemented merchandising improvements to drive revenue growth.
- Managed cash handling, reconciliations, deposits, and financial reporting while maintaining accuracy and minimizing discrepancies.
- Implemented loss prevention procedures and conducted routine audits to protect company assets and reduce shrink.
- Resolved customer concerns professionally, improving customer satisfaction and fostering long-term loyalty.
- Led team meetings, promoted effective communication, and cultivated a positive, collaborative work environment.
- Maintained a clean, safe, and organized store environment in compliance with company policies and safety standards.
Cashier
Autozone
Evans Mills, NY
01.2022 - 01.2023
- Assisted customers with checkout processes.
- Processed customer transactions efficiently.
- Handled cash transactions with accuracy.
- Organized and replenished front end merchandise.
- Maintained cleanliness of front end areas.
- Balanced cash register at the end of each shift.
- Stocked store with essential merchandise
Assistant Manager
Dollar Tree
Watertown, NY
12.2020 - 03.2021
- Opened and closed the retail kiosk, ensuring operational readiness, security, and compliance with company procedures.
Delivered exceptional customer service while driving sales, building customer relationships, and resolving concerns to enhance customer satisfaction.
Operated the cash register, balanced cash drawers, completed end-of-shift reconciliations, and prepared daily bank deposits with accuracy.
Trained, mentored, and onboarded new employees on customer service, sales techniques, company policies, and operational procedures.
Assisted with recruiting, interviewing, and hiring to maintain appropriate staffing levels.
Coordinated employee schedules to ensure efficient coverage during peak business hours and maximize productivity.
Managed inventory, coordinated product replenishment with vendors, and maintained accurate stock levels.
Installed promotional displays, advertisements, and merchandising materials, including BOGO campaigns, to support sales initiatives.
Fostered strong communication between team members and management while promoting a positive, collaborative work environment.
Maintained a clean, organized, and safe retail environment in accordance with company standards.
Assistant Store Manager-Store Manager
LIDS
Watertown, NY
03.2017 - 08.2020
- Promoted from Sales Associate to Store Manager based on performance, leadership, and operational excellence.
- Managed all aspects of daily store operations, including opening/closing procedures, cash handling, bank deposits, and operational compliance.
- Recruited, interviewed, hired, trained, mentored, and coached employees to build a high-performing customer service team.
- Scheduled staff, monitored attendance, approved payroll, and managed labor costs to ensure efficient store operations.
- Oversaw inventory control, merchandising, corporate marketing campaigns, and promotional displays to maximize sales performance.
- Conducted operational audits, monitored loss prevention initiatives, and ensured compliance with company policies and security procedures.
- Managed cash reconciliation, investigated discrepancies, and maintained accurate financial records and reporting.
- Delivered exceptional customer service by resolving escalated concerns, building customer relationships, and supporting sales goals.
- Conducted employee performance evaluations, provided coaching and feedback, and implemented development plans to improve performance.
- Maintained a clean, safe, and organized store environment while fostering a positive, collaborative workplace culture.
Assistant Store Lead/ Front end
TOP’s
Seneca Falls, NY
06.2015 - 02.2017
- - Ran front end
- - managed the sales of cigarettes and alcohol
- - Trained new employees
- - Balanced each drawer everyday
- - managed the customer service desk
- - handled lottery sales
- - handled customer complaints and issues
- - handled end of day cash deposits for bank
- - Conducted interview’s for new front end associates.
- - Hired/Fired
- Implemented inventory control processes, reducing stock discrepancies significantly.
- Enhanced customer service standards by establishing clear communication protocols.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Cashier - Key Holder
Dick’s Sporting Goods
Geneva, NY
03.2014 - 04.2015
- - Cashier duties
- - Checked out customer’s
- - Handled cash
- - stocked front end of store
- - cleaned front end of store
- - balanced my till at end of each shift
- I was at some point promoted to Key Holder
- - Open/Closed Store
- - Stocked all over the store
- - Helped with store advertisements
- - Followed management to bank to drop off the daily deposit
- - handled cash
- - customer service
- Assisted in maintaining organized and stocked merchandise displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and provided exceptional service to enhance satisfaction.
- Monitored register accuracy and resolved discrepancies promptly to ensure financial integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associates - Human Services
Jefferson Community College
Watertown, NYGED -
NYS GED
GED04.2022
Skills
Organizational skills
Certified in CPR/AED
Active listening
HIPAA compliance
CPR certification
Direct patient care
Multitasking Abilities
Attention to detail
Time management
Problem-solving
Willingness to learn
Teamwork
Client advocacy
Positive reinforcement
Compassionate care
Mental health
Nutrition awareness
Community integration
Narcan Certified
First Aid certified
Activity planning
Client confidentiality
Meal preparation
Housekeeping
- Organizational skills
Other Activities
No content available for this section
Certification
CPR/AED
Narcan Certified
First Aid training
Timeline
Residential Support Staff
Thrive Wellness and Recovery
08.2025 - Current
Assistant Manager
Fast Track
08.2023 - 10.2023
Cashier
Autozone
01.2022 - 01.2023
Assistant Manager
Dollar Tree
12.2020 - 03.2021
Assistant Store Manager-Store Manager
LIDS
03.2017 - 08.2020
Assistant Store Lead/ Front end
TOP’s
06.2015 - 02.2017
Cashier - Key Holder
Dick’s Sporting Goods
03.2014 - 04.2015
Associates - Human Services
Jefferson Community College
GED -
NYS GED