Marley Edwards
North Port,FL
Summary
Dynamic and service-oriented professional with a polished presence at Magnolias on the Bay. Enhanced guest experiences through effective complaint resolution and optimized seating arrangements, achieving reduced wait times. Tech-savvy and skilled in communication, fostering loyalty and repeat business through strong relationships with guests.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Magnolias on the Bay
08.2022 - 10.2024
- Managed front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on customer service best practices and operational procedures.
- Worked with SpotOn reservation system.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Restaurant Hostess
Shore St. Armands
04.2019 - 01.2021
- Managed guest reservations and seating arrangements to optimize dining flow with Resy and OpenTable.
- Welcomed guests with a friendly demeanor, enhancing overall customer experience.
- Handled guest inquiries and complaints, providing effective solutions to improve satisfaction.
- Trained new host staff on procedures, promoting teamwork and efficiency.
- Utilized reservation management systems to track bookings and special requests accurately.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
Pineview & FLVS
Osprey, FL05-2022
Skills
- Strong verbal communication
- Guest experience enhancement
- Efficient call handling
- Polished professional presence
- Service-oriented mindset
- Tech-Savvy
Timeline
Restaurant Hostess
Magnolias on the Bay
08.2022 - 10.2024
Restaurant Hostess
Shore St. Armands
04.2019 - 01.2021
High School Diploma -
Pineview & FLVS