Amy Rivas
Allentown,PA
Summary
Friendly, professional, and customer-focused service professional with experience working in restaurants and retail environments. Skilled at creating positive customer experiences, communicating effectively with people from diverse backgrounds, and remaining calm and professional in fast-paced situations. Strong team player with excellent interpersonal skills, attention to detail, and a genuine passion for helping others. Eager to bring a positive attitude, professionalism, and outstanding customer service to a Flight Attendant position.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Restaurant Hostess
Bonfire Restaurant
Paterson, New Jersey
12.2023 - 08.2026
- Greeted guests warmly, ensuring a positive first impression.
- Managed seating arrangements to optimize restaurant flow and efficiency.
- Assisted guests with menu inquiries and dining recommendations.
- Greeted customers and escorted them to their tables.
Costumer service
Ulta Beauty Inc.
Allentown, Pa
06.2018 - 12.2024
- Provided exceptional customer service throughout each interaction.
- Compiled and maintained records of customer service requests.
- Provided customer service support in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer service requests in a timely manner.
- Received customer inquiries and provided excellent customer service.
- Greeted customers and provided exceptional customer service.
- Resolved customer service issues related to flight operations.
Education
William Allen High School
Allentown, PASkills
- Exceptional Customer Service
- Strong Verbal Communication
- Teamwork & Collaboration
- Conflict Resolution
- Problem Solving
- Professional & Positive Attitude
- Adaptability in Fast-Paced Environments
- Attention to Detail
- Multitasking
- Building Customer Relationships
- Cultural Awareness
- Time Management
Languages
Spanish
Native/ Bilingual
English
Elementary
Affiliations
Swimming
Makeup
References
References available upon request.
Timeline
Restaurant Hostess
Bonfire Restaurant
12.2023 - 08.2026
Costumer service
Ulta Beauty Inc.
06.2018 - 12.2024
William Allen High School