Olivia Sillas
Chico,CA
Summary
Reliable professional with a background in hospitality and customer service. Skilled in problem-solving and effective communication, contributing to a positive team environment. Aiming to leverage expertise in fast-paced settings to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Mama D's Italian Kitchen
03.2017 - 05.2020
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Coordinated with kitchen and wait staff to streamline service during peak hours.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Managed multiple tables efficiently during peak hours to maximize service speed.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Bluewater Grill
02.2020 - 08.2022
- Greeted and assisted guests in a friendly, professional manner
- Managed seating arrangements and waitlists to ensure smooth guest flow
- Answered phone calls and provided accurate information to customers
- Communicated effectively with servers and management to support operations
- Maintained a clean and organized front-of-house area
- Handled guest concerns calmly and professionally
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverages promptly during high-volume service periods.
Clerk
Raleys
02.2022 - Current
- Assist in restocking shelves and maintaining store presentation standards.
- Train new staff on operational procedures and customer service best practices.
- Process customer transactions accurately and efficiently at point of sale.
- Resolve customer inquiries and complaints, promoting positive shopping experiences.
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improve customer satisfaction by promptly answering inquiries and providing accurate information.
- Cross-trained in multiple store departments to provide support as needed.
Barista
Starbucks
08.2025 - Current
- Deliver exceptional customer service in fast-paced environment, ensuring satisfaction with every interaction.
- Operate espresso machines and equipment, maintaining quality standards for beverages consistently.
- Trained new baristas on beverage preparation techniques and company policies to enhance team performance.
- Manage inventory levels, executing stock replenishment efficiently to minimize disruptions during peak hours.
- Collaborate with team members to streamline workflows, improving order processing speed and accuracy.
- Implement best practices for cleanliness and safety protocols within the store environment.
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promot a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Clean counters, machines, utensils, and seating areas daily.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Control lines and crowds with quick, efficient service.
- Listen carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operate espresso machines and commercial coffee brewers to create beverages.
- Enhance customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educate customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Medical Logistics Specialist
United States Army Reserve
01.2023 - Current
- Manage supply chain operations for medical equipment and supplies, ensuring timely availability.
- Coordinate logistics support for healthcare missions, optimizing resource allocation and distribution.
- Oversee inventory management processes, maintaining accuracy in stock levels and documentation.
- Develop training programs for personnel on medical logistics protocols and best practices.
- Oversee inventory management processes, maintaining accuracy in stock levels and documentation.
- Lead cross-functional teams to streamline logistics operations supporting military medical readiness.
Education
Associate Degree in Nursing - Public Health Education
Butte College
Oroville, CA05-2027
High School Diploma -
Newport Harbor Highschool
Newport Beach05-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Coffee machinery
- Professional demeanor
- Customer service
- Teamwork and collaboration
- Reliable and dependable
- Hospitality and professionalism
- Flexible schedule
- Resolving complaints
- Excellent communication
- Conflict resolution
Timeline
Barista
Starbucks
08.2025 - Current
Medical Logistics Specialist
United States Army Reserve
01.2023 - Current
Clerk
Raleys
02.2022 - Current
Restaurant Hostess
Bluewater Grill
02.2020 - 08.2022
Restaurant Hostess
Mama D's Italian Kitchen
03.2017 - 05.2020
Associate Degree in Nursing - Public Health Education
Butte College
High School Diploma -
Newport Harbor Highschool