Nancy Gutierrez
Reno
Summary
Cheerful Hostess experienced in greeting, seating, and guiding guests in busy restaurant settings. Delivered high-quality service by effectively managing dining reservations and addressing guest requests and complaints. Focused on maintaining cleanliness and organization while fostering strong relationships with guests and team members.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Atlantis casino resort and spa
Reno
06.2026 - Current
- Greeted guests warmly and guided them to their tables.
- Managed reservations and maintained seating arrangements efficiently.
- Collaborated with restaurant staff to ensure seamless service delivery.
- Take orders for food and beverages from guests promptly and accurately.
- Answered phone calls from guests to take orders or respond to inquiries.
- Utilized point-of-sale system to take orders from customers.
- Handled multiple phone lines to take orders, providing menu recommendations as needed.
- Organized take-out orders for customers in an efficient manner.
Busser steak house
Atlantis casino resort spa
Reno
11.2024 - 06.2026
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted servers by delivering food and beverages promptly to guests.
- Cleared tables efficiently to prepare for new guests and maintain flow.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Recommended menu items based on guest preferences and dietary restrictions.
- Provided exceptional customer service in a high-pressure fine dining environment.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
Cashier, Cook, Line Cook.
Jimboys Tacos
04.2019 - 06.2024
- Welcomed customers and helped determine their needs.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Identified customer needs and provided tailored product recommendations to drive sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted current deals and ensured well-stocked lanes to encourage additional customer purchases.
Front Desk Receptionist
All About Cars
01.2017 - 11.2018
- Greeted guests at front desk, fostering positive experiences during check-in process.
- Resolved customer issues promptly and escalated complex problems to supervisor for swift resolution.
- Collected room deposits, fees, and payments, ensuring accurate financial transactions.
- Completed all tasks in compliance with company policies and procedures.
Education
Graduated -
Procter R Hug High School
Reno, NVSkills
- Reservation management
- Customer Service
- Guest Relations
- Customer Assistance
- Product Recommendations
- Menu knowledge
- Food service coordination
- Point-of-sale operation
- Cash Register Operation
- Credit and cash transactions
- Cash Handling
- Cash Drawer Balancing
- Refunds and exchanges
- Refund handling
- ID Verification
- Team leadership
- Team work
- Working under pressure
- Conflict resolution
- Time management
- Staff Training
- Time management
Languages
- Spanish
- English
Accomplishments
- Assisted in delivering Forbes-standard service as a fine dining busser at Atlantis Steakhouse, contributing to the restaurant’s successful Forbes secret shopper evaluation and achievement of a Four-Star rating.
Timeline
Restaurant Hostess
Atlantis casino resort and spa
06.2026 - Current
Busser steak house
Atlantis casino resort spa
11.2024 - 06.2026
Cashier, Cook, Line Cook.
Jimboys Tacos
04.2019 - 06.2024
Front Desk Receptionist
All About Cars
01.2017 - 11.2018
Graduated -
Procter R Hug High School