Marcela Torres Hernandez
Brandon,FL
Summary
Adept in guest services and hospitality, I leveraged strong multitasking and exceptional customer service skills at PF Chang´s to enhance guest satisfaction and streamline operations. Skilled in food safety and guest engagement, my proactive approach resulted in positive feedback and a notable improvement in service efficiency. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
PF Chang´s
Tampa, FL
01.2018 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Food and Beverage Server
Central Station Bar & Grill
Dodge City, KS
10.2016 - 03.2018
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Food and Beverage Server and Bartender
Prieta Beach Club And Spa
Costa Rica,Guanacaste
07.2012 - 08.2016
- Served food and drinks at the beach,pool and inside the restaurant area.
- Prepared the chairs with towels by the pool area.
- taked orders and make sure the costumer had what they order.
- Checked on guests throughout meal to attend to needs and provide great service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- attended beach dinners service.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Prepared drinks while maintaining accurate fulfillment and prompt service.
Food and Beverage Server
Hilton Papagayo Costa Rica Resort And Spa
Costa Rica, Guanacaste.
12.2008 - 07.2012
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- cleaned the back of the are and prepared all for restaurant open hours.
- move furniture for events around the pool,beach or amphitheater.
- Attend beach dinners .
Education
Specialized Technician - Food And Beverage
Instituto Nacinonal De Aprendizaje
12.2008
Technical - Food And Beverage
Instituto Nacional De Aprendizaje
Sardinal, Costa Rica12.2007
High School Diploma -
Experimental Bilingual Hihg School
La Cruz,Guanacaste12.2000
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cash Handling
- Food handling
- Order Taking
- Food presentation
- Staff Training and Development
- Organizational abilities
- Sanitation Standards
- Communication abilities
- Food safety knowledge
- Flexible scheduling
- Adaptability under pressure
- Guest Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Restaurant Hostess
PF Chang´s
01.2018 - 03.2020
Food and Beverage Server
Central Station Bar & Grill
10.2016 - 03.2018
Food and Beverage Server and Bartender
Prieta Beach Club And Spa
07.2012 - 08.2016
Food and Beverage Server
Hilton Papagayo Costa Rica Resort And Spa
12.2008 - 07.2012
Specialized Technician - Food And Beverage
Instituto Nacinonal De Aprendizaje
Technical - Food And Beverage
Instituto Nacional De Aprendizaje
High School Diploma -
Experimental Bilingual Hihg School