Marley Hendrix
Huntsville,TX
Summary
Dynamic professional with a strong background in customer service excellence at IHOP and event coordination through volunteer initiatives. Proven ability to enhance guest relations and optimize workflows, while mentoring teams and developing training materials. Recognized for a positive attitude and effective problem-solving skills, ensuring seamless operations and memorable experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
08.2020 - Current
- Led community outreach initiatives to enhance volunteer engagement and participation.
- Coordinated logistics for events, ensuring seamless execution and resource allocation.
- Mentored new volunteers, fostering skills development and team cohesion.
- Developed training materials to improve onboarding processes for incoming volunteers.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
Hostess
Chili's Restaurant
10.2024 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Assisted servers by coordinating dining room flow during peak hours.
- Communicated effectively with kitchen staff to manage special requests and dietary needs.
- Maintained cleanliness and organization of the host stand and dining area.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
IHOP
05.2023 - 08.2023
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to maintain seamless operations during peak hours.
- Maintained cleanliness and organization of dining areas, contributing to positive atmosphere.
- Processed payments accurately using point-of-sale systems, streamlining transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Team Member
Whatabuger
05.2022 - 08.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Assisted in food preparation and assembly, adhering to safety and quality standards.
- Operated kitchen equipment and tools efficiently, following all safety protocols.
- Handled cash transactions accurately, ensuring proper cash management practices.
- Adapted quickly to changing priorities during peak service times, maintaining efficiency.
Education
High School Diploma -
Hutto Highschool
Hutto, TXBachelor of Science - Environmental Biology
Sam Houston State University
Huntsville, Texas, TX05-2029
Skills
- Community outreach
- Event coordination
- Volunteer mentoring
- Training material development
- Guest relations
- Customer service excellence
- Food and beverage management
- Team collaboration
- Workflow optimization
- Positive attitude
- Problem-solving
Certification
- CM - Certified Manager Certification
Timeline
Hostess
Chili's Restaurant
10.2024 - 08.2025
Server
IHOP
05.2023 - 08.2023
Team Member
Whatabuger
05.2022 - 08.2022
Volunteer
08.2020 - Current
High School Diploma -
Hutto Highschool
Bachelor of Science - Environmental Biology
Sam Houston State University