MARLEY KUHNELL
Fort Myers,FL
Summary
Experienced in the hospitality industry, helpful professional dedicated to providing exceptional service. Goal is to address patron concerns and foster loyalty by ensuring their needs are met with efficiency and grace. Proven track record of managing complex requests, adept at handling challenging situations while maintaining a high level of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Instructor
Club Pilates
2023.01 - Current
- Established a welcoming atmosphere in the studio, encouraging camaraderie among members and staff alike.
- Promoted additional classes, events and promotions available to members.
- Adhered to all Club Pilates corporate protocol and safety procedures
- Create unique and challenging classes for members to enjoy.
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Attended continuing education classes to maintain current knowledge.
- Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.
Club/Catering Intern
Hertz Arena
2021.11 - 2023.04
- Design and create monthly newsletters for the Hertz #1 Club members
- Set up club for gamedays and events that take place, including preparing the buffet line
- Managed phone call reservations and club layouts for dinner
- Open and close bar without manager present
- Check on the presentation of food and replenish anything that is low
- Feed Hockey teams as well as artists visiting Hertz Arena
- Organized exclusive events and tailored activities to create memorable experiences for VIP guests.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and concerts.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Helped train servers how to use the POS System to enter customer transactions and accurately record all sales.
Education
Bachelor of Science in Resort and Hospitality Management -
Florida Gulf Coast University
Fort Myers, FL05.2023
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Written and verbal communication
- Scheduling Staff
- Reservations Booking
- Customer service skills
- Organization skills
- Punctuality
- Supervisory skills
- Teamwork
- Problem Solving
Campus & Community Involvement
- Children’s Miracle Network Hospital, Volunteer, Fort Myers, FL, 08/2019, Present
- Club Managers Association of America, FGCU Chapter Member, Fort Myers, FL, 08/2021, 08/2022
- Phi Mu Fraternity, FGCU Chapter Member, Fort Myers, FL, 08/2019, 05/2023
- Phi Mu Fraternity, Parent and Alumni Chair, Fort Myers, FL, 08/2020, 12/2021
- Phi Mu Fraternity, New Member Educator Assistant, Fort Myers, FL, 01/2021, 12/2022
Skills & certifications
Intermediate Microsoft Office Skills to include: Word, Excel, PowerPoint, Outlook,
TIPS Trained- 2021, Serve Safe- 2022, Certified in CPR, AED and First Aid- 2023, POS System Trained
Timeline
Instructor
Club Pilates
2023.01 - Current
Club/Catering Intern
Hertz Arena
2021.11 - 2023.04
Bachelor of Science in Resort and Hospitality Management -
Florida Gulf Coast University
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