Marley Sarabano-Malvas
Mililani Town,HI
Summary
Dedicated customer service professional with 4 years of experience. I am a team player with a positive demeanor and proven skills in establishing rapport with my clients, team members, employers. I am hardworking, adaptable to learning new things and committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales Representative Merchandiser
The Islander Group
06.2024 - Current
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Developed and implemented sales strategies to achieve quarterly revenue targets.
- Analyzed market trends to identify potential growth opportunities for product lines.
- Collaborated with marketing teams to design promotional materials that increased product visibility.
- Trained and mentored new sales representatives on best practices and company policies.
- Prepared detailed reports on sales performance to inform strategic planning sessions.
Owner
Hui Mau Loa LLC
10.2022 - Current
- Attended Events and Farmers Market, Permanent Jewelry, Hawaiian Designed Merch, Cash Handling, Promoted business on social media platforms to maximize brand identity and generate revenue
- Led startup and creation of operational procedures and workflow planning
- Set pricing structures according to market analytics and emerging trends
- Developed and implemented successful sales strategies to meet business goals.
Overnight Stocker
Walmart
11.2023 - 12.2023
- Organized shelves, racks and bins to ensure product availability
- Operated pallet jacks to unload trucks and move products throughout the store
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash
- Checked expiration dates on all food items to ensure quality control standards were met
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
Customer Service
Pretty in ink LLC
07.2018 - 12.2021
- Follow company policies regarding customer service standards
- Provided customer service to patients regarding billing inquiries
- Consistently provided exceptional customer service by exceeding expectations
- Utilized customer feedback to improve customer service experience
- Resolved customer service issues as needed
- Trained new employees on customer service protocols
- Cash handling
- Scheduled appointments
- Answer phones/handling of mail
- Set up and clean up treatment rooms
- Bank deposits.
Package Handler
UPS Warehouse
10.2017 - 12.2018
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Stacked boxes onto pallets in an efficient manner
- Labeled parcels accurately according to company guidelines
- Reported any lost or damaged items to supervisors immediately upon discovery
- Ensured compliance with postal regulations regarding hazardous materials handling
- Utilized computer systems for tracking orders, printing labels, and preparing reports
- Collaborated with team members on tasks such as sorting mail into designated bins
- Maintained a clean work environment by removing debris from the loading dock area
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Sorted packages to appropriate slide, line or belt for final distribution.
Education
High School Diploma -
Mililani High School
Mililani Town, HISkills
- Outstanding Customer Service
- Adaptable
- Positive and Professional
- Regulatory Compliance
- Payment management
- Appointment Coordination
- Merchandise Restocking
- Product Labeling
Timeline
Sales Representative Merchandiser
The Islander Group
06.2024 - Current
Overnight Stocker
Walmart
11.2023 - 12.2023
Owner
Hui Mau Loa LLC
10.2022 - Current
Customer Service
Pretty in ink LLC
07.2018 - 12.2021
Package Handler
UPS Warehouse
10.2017 - 12.2018
High School Diploma -
Mililani High School