Marley Simpson
Edmond
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Boulevard Steakhouse. Excelled in enhancing customer satisfaction and streamlining operations, demonstrated by proficient order verification and exceptional customer service skills. Achieved significant improvements in service quality and efficiency through effective collaboration and a steadfast commitment to food safety awareness.
Overview
1
1
year of professional experience
Work History
Restaurant Cashier
The Collective
03.2024 - Current
- Assisted customers with menu selections and answered questions.
- Provided friendly and helpful customer service during busy hours.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
Host
Boulevard Steakhouse
08.2023 - 02.2024
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Senior In High School -
Edmond North High School
Edmond, OK05.2025
Skills
- Patience and tolerance
- Food safety awareness
- Order verification
- Excellent customer service
- Reliability and punctuality
- Customer assistance
- Customer service
- Cleaning and sanitizing
- Order taking
- Payment processing
- Call response and transfer
Timeline
Restaurant Cashier
The Collective
03.2024 - Current
Host
Boulevard Steakhouse
08.2023 - 02.2024
Senior In High School -
Edmond North High School
Similar Profiles
Tracy GrahlTracy Grahl
Customer Service Representative at The CollectiveCustomer Service Representative at The Collective
Niclas OttNiclas Ott
Senior Hair Stylist at The CollectiveSenior Hair Stylist at The Collective
Serena HakemySerena Hakemy
Marketing Director at The CollectiveMarketing Director at The Collective
LARISSA ROSSLARISSA ROSS
Senior Project Designer at THE COLLECTIVESenior Project Designer at THE COLLECTIVE
Elizabeth EvansElizabeth Evans
Director of Children and Family at Hope Community ServicesDirector of Children and Family at Hope Community Services