Marley Straubmueller

Dallas,TX

Summary

To gain meaningful employment that allows me the opportunity to utilize my current skills to exceed the expectations as a Customer Engagement Representative. With the knowledge gained through my Leadership and experience with Customer Service, I have created a foundation from which I can contribute to the Professional Pathways Customer Strategy and Communication Track and it’s goals.

Overview

years of professional experience

Work History

Customer Engagement Representative

Southwest Airlines

06.2022 - Current

Responded to Customers inquiries and complaints at an efficient pace
Made outbound calls and crafted personalized responses to retain Customer's patronage
Provided excellent Customer Service and facilitated Customers needs during the December Network Disruptions.
Attended multiple Company Deck Parties, Culture Events, and volunteered for the CXE Halloween Short Film.

Bartender

Marty B's

05.2020 - 06.2022

Facilitated parties and events ranging up to 300 people.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Handled conflict in fast-paced working environments.

Server

Lone Star Attitude (LSA) Burger

05.2018 - 03.2020

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Arts - Communication Studies

University of North Texas

Denton, TX

05.2022

Skills

Restorative
Individualization
Includer

Ideation
Arranger

Timeline