Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janae Escobedo

Fort Worth,TX

Summary

Resourceful Customer Information Representative known for high productivity and efficient task completion. Excel in communication, problem-solving, and data management skills. Thrive using empathy, patience, and active listening to enhance customer satisfaction and resolve inquiries effectively.

Overview

3
3
years of professional experience

Work History

Customer Information Representative

Andrews Distributing
Fort Worth, TX
04.2023 - Current
  • Managed Client Accounts, Including creation, deletion, and updates due to licensing changes or sales representative reassignments.
  • Administered the "Account Inquiry" email group, providing prompt assistance to sales teams and other internal stakeholders.
  • Conducted daily audits to identify and resolve discrepancies in critical data systems.
  • Generated weekly, quarterly, monthly, and annual reports, ensuring alignment with quarterly goals.
  • Acted as a backup for TABC Specialist, updating accounts and handling licensing issues.
  • Fielded customer calls and facilitated account setups by coordinating with appropiate sales representatives.

Sales Optimization Specialist

Andrews Distributing
Fort Worth, TX
04.2022 - 04.2023
  • Supported the Routing Manager, managing routing for sales representatives and quality specialists using Omnitracs software.
  • Maintained monthly, quarterly, and weekly reports for senior executives.
  • Led route changes meetings and handled routing data cleanup by cross-referencing software with live operations.
  • Assisted with routing projects to improve logistical efficiency.

Education

Bachelor of Arts - Criminology

The University of Texas At Arlington
Arlington, TX
12-2023

Skills

  • Analytical
  • Activator
  • Resilient
  • Multi-tasker
  • Inquisitive
  • Data Analysis
  • Arranger
  • Restorative
  • Account updating
  • Data Collection
  • Data Entry
  • Account Management
  • Customer consulting
  • Route Management
  • Critical Thinking
  • Microsoft Office Suite
  • Retail sales customer service

Timeline

Customer Information Representative

Andrews Distributing
04.2023 - Current

Sales Optimization Specialist

Andrews Distributing
04.2022 - 04.2023

Bachelor of Arts - Criminology

The University of Texas At Arlington
Janae Escobedo