Janae Escobedo
Fort Worth,TX
Summary
Resourceful Customer Information Representative known for high productivity and efficient task completion. Excel in communication, problem-solving, and data management skills. Thrive using empathy, patience, and active listening to enhance customer satisfaction and resolve inquiries effectively.
Overview
3
3
years of professional experience
Work History
Customer Information Representative
Andrews Distributing
Fort Worth, TX
04.2023 - Current
- Managed Client Accounts, Including creation, deletion, and updates due to licensing changes or sales representative reassignments.
- Administered the "Account Inquiry" email group, providing prompt assistance to sales teams and other internal stakeholders.
- Conducted daily audits to identify and resolve discrepancies in critical data systems.
- Generated weekly, quarterly, monthly, and annual reports, ensuring alignment with quarterly goals.
- Acted as a backup for TABC Specialist, updating accounts and handling licensing issues.
- Fielded customer calls and facilitated account setups by coordinating with appropiate sales representatives.
Sales Optimization Specialist
Andrews Distributing
Fort Worth, TX
04.2022 - 04.2023
- Supported the Routing Manager, managing routing for sales representatives and quality specialists using Omnitracs software.
- Maintained monthly, quarterly, and weekly reports for senior executives.
- Led route changes meetings and handled routing data cleanup by cross-referencing software with live operations.
- Assisted with routing projects to improve logistical efficiency.
Education
Bachelor of Arts - Criminology
The University of Texas At Arlington
Arlington, TX12-2023
Skills
- Analytical
- Activator
- Resilient
- Multi-tasker
- Inquisitive
- Data Analysis
- Arranger
- Restorative
- Account updating
- Data Collection
- Data Entry
- Account Management
- Customer consulting
- Route Management
- Critical Thinking
- Microsoft Office Suite
- Retail sales customer service
Timeline
Customer Information Representative
Andrews Distributing
04.2023 - Current
Sales Optimization Specialist
Andrews Distributing
04.2022 - 04.2023
Bachelor of Arts - Criminology
The University of Texas At Arlington
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