Amy Christian
New York,NY
Summary
Reliable, energetic, and resourceful customer service professional with over 17 years of experience resolving customer complaints and conflict resolution. Highly motivated employee with a desire to take on new challenges and master new skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Information Representative
New York City Housing Authority
Long Island City, NY
02.2006 - Current
- Quickly and efficiently create work orders to assist NYCHA residents with submission for emergency maintenance repairs in the apartment, buildings,and development grounds.
- Schedule non-emergency repairs for residents.
- Submit work orders for elevator repairs need at all NYCHA developments and contact Emergency Service Department for prompt response of service.
- Inform applicants of the status their Public Housing and/or NYCAH Section 8 applications.
- Assist applicants with the updating of their application on NYCHA Self-Service portal.
- Submit requests and resend documents for annual rectifications, transfers, lease renewal requests, voucher payment notifications to Section 8 residents and landlords.
- Scheduling of section 8 annual apartment inspections.
- Submit special inspection request for Section 8 resident when landlords are not making necessary repairs.
- Review Section 8 cases to ensure all vital documentation has been received or advise residents and landlords what documentation is needed.
- Review and submit request for landlords that are missing payments.
- Resolved customer (residents and landlords) inquiries and complaints requiring management-level escalation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Led training classes for new hires.
Education
High School Diploma -
Manhattan Comprehensive Night And Day High School
New York, NY06-2000
Skills
Proficient with the following software:
Microsoft Teams, Microsoft Exel, Outlook, Siebel, Genesys Cloud, Data Warehouse
- Appointment Scheduling
- Data Entry
- Account Updating
- Inbound and Outbound Calling
- Call Center Operations
- Customer Service
- Call Triaging
- Call Management
- Complaint Resolution
Certification
- Customer Information Representative Civil Service Title
Timeline
Customer Information Representative
New York City Housing Authority
02.2006 - Current
High School Diploma -
Manhattan Comprehensive Night And Day High School