Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Marley Suber

Columbia,SC

Summary

Personable, energetic and scalable professional specialist ready to enhance operational efficiency and client satisfaction. Who is committed to delivering excellence in all facets of customer service, training, mentoring and administrative and management responsibilities. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.

Overview

7
7
years of professional experience

Work History

Student Success Mentor/ Coach

City Year Columbia
10.2023 - 06.2024
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Collaborate with teachers and team members to collect, record, analyze and monitor individual student progress, participating in facilitated reviews of student data collected and entered into City Year’s student data system
  • Work with identified students 1:1 and in small groups
  • Enhanced mentee performance by providing personalized guidance and support.
  • Created and implement a behavior management system for students.
  • Develop social-emotional skills throughout their day, using proven strategies of learning, practicing, reflection and repetition
  • Created an engaging, safe and healthy classroom space in collaboration with the teacher.
  • Supported Whole School initiatives to increase engagement with students and families
  • Support and/or conduct extended day and virtual programming for students before, during and after school including, but not limited to, academic enrichment and intervention, homework support, recreation and student clubs, service learning, and leadership development
  • Create, support and/or co-lead events or programs that recognize and appreciate student growth and/or achievement in math, literacy, attendance, and behavior
  • Engage students, parents/guardians, and/or community members in education or social issues through member led themed events at schools or on virtual platforms

Culinary Professional Supervisor

Darden Restaurant Group - Longhorn Steakhouse
01.2022 - 10.2023
  • Responsible for organizing, planning and execution of all food preparation and front of house operations in partnership with entire management team.
  • Promoted teamwork and collaboration within the kitchen staff leading to improved morale, increased efficiency, and higher quality outcomes.
  • Ensure a consistent orientation and onboarding experience.
  • Managed efficient kitchen operations during peak service hours, maintaining smooth workflow under pressure while delivering exceptional results.
  • Trained new hires on kitchen procedures and protocols, contributing to a cohesive team environment focused on excellence in service delivery.

To Go Server

Darden Restaurant Group - Longhorn Steakhouse
01.2017 - 10.2023
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively. Address and quickly resolve customer issues and/or concerns.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Work with the company POS system to place orders and manage customer bills.
  • Adept at cashier responsibilities according to company register guidelines and procedures.

Freelance Virtual Assistant

Palmers Counseling and Consulting LLC
01.2023 - 05.2023
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Management and Implementation of Social Media Platforms, Facebook; Instagram; Tik Tok
  • Complete Content Creation and Emails
    ● Research and organize data
    ● Maintain and manage contacts and email lists
    ● Create presentations and documents
    ● Gather and organize data for statistical analysis
    ● Workshop/ Seminar - Onsite Administrative Support
  • Researched topics and events to support supervisor's work agenda and projects.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

Lead Host

Darden Restaurant Group - Longhorn Steakhouse
11.2017 - 01.2019
  • Managed the lobby and first customer contact experience.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Optimized seating at different tables to ensure even workloads for wait staff
  • Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.

Education

Bachelor's Degree - Communications

Converse College
Spartanburg, SC
05.2022

High School Diploma -

Richland Northeast High School
Columbia, SC
06.2018

Skills

  • Effective, Well Rounded Leader
  • Skilled, Verbal and written communicator
  • Hospitality Service Expertise
  • Customer Service Expertise
  • Youth Mentoring
  • Interpersonal Communication Management
  • Team collaboration
  • Social media platforms
  • Organization, prioritizing, and multi-tasking

Accomplishments

  • Recognized for Outstanding Customer Service, Darden Restaurant Group, 2019
  • President, Richland Northeast High School STAR Mentoring Program, 2016-2018
  • City Year of the Month, John P. Thomas Elementary

References

Available upon request

Timeline

Student Success Mentor/ Coach

City Year Columbia
10.2023 - 06.2024

Freelance Virtual Assistant

Palmers Counseling and Consulting LLC
01.2023 - 05.2023

Culinary Professional Supervisor

Darden Restaurant Group - Longhorn Steakhouse
01.2022 - 10.2023

Lead Host

Darden Restaurant Group - Longhorn Steakhouse
11.2017 - 01.2019

To Go Server

Darden Restaurant Group - Longhorn Steakhouse
01.2017 - 10.2023

High School Diploma -

Richland Northeast High School

Bachelor's Degree - Communications

Converse College

Similar Profiles

CREATE PROFILE
Marley Suber