Marli Batiste

Key Responsibilities:

• Relationship Cultivation and Management: Developed and maintained strong relationships with 30+ Electrophysiologists and Cardiologists within the district. Fostered ongoing collaboration to ensure high levels of physician satisfaction and product usage.
• Maintained 50% of the market share of a physician's business.
• Clinical Support in Surgical Environments: Ensured optimal product performance and patient outcomes during the implantation of CRHF products in CVOR and Cath/EP Lab settings.
  
• Patient Care and Follow-Up: Managed post-implantation follow-up appointments, including evaluations, revisions, and ongoing remote patient monitoring. Implemented improvements to clinic burden by consolidating clinic schedules and training staff to independently manage devices.
• Documentation and Reporting: Maintained all necessary documentation in compliance with regulatory and company standards.
  
• Clinical Education and Training: Executed targeted clinical education programs for key accounts to enhance knowledge, drive product utilization, and boost account revenue.
  Facilitated hands-on training sessions and workshops for physicians, hospital staff, and healthcare personnel.
• Selected as Field Mentor to teach new talent; Partnering with new talent to drive business, prepare presentations, and present contracts to partnering facilities.
• On-Call Support: Provided on-call clinical support during evenings and weekends, ensuring availability to address urgent needs and support critical procedures.
  
• Compliance and Credentialing: Ensured full compliance with territory healthcare facility vendor credentialing policies, maintaining all necessary credentials and certifications.
  

Achievements:

• Successfully increased product utilization and revenue within the territory through strategic relationship management and clinical support.
• Played a pivotal role in achieving positive patient outcomes, contributing to the reputation and reliability of CRHF products in the market.

• Shadowed Clinical Specialist to gain field-based training.
• Ensured troubleshooting efficiency through meticulous analysis of interrogations and implementation of programming improvements.
• Increased technical knowledge by reviewing CRHF publications, operating manuals, and diagnostics information.
• Established and nurtured customer partnerships, ensuring satisfaction with products/services.

• Enhanced inter-sport relationships by generating networking and marketing opportunities.
• Collaborated with coaches to maintain a consistent and successful athletic program.
• Implemented performance criteria to track progress and measure accomplishments of both players and teams.

• Transitioned to a leadership role, including assisting the head coach with coordinating practices and game plan material on a weekly basis.
• Created a culture of good sportsmanship, cooperation, and discipline among fellow teammates.
• Successfully balanced 40+ hours per week of athletic activities while managing demanding academic schedule.
• Facilitated weekly team meetings to discuss strategies, performance improvements, and address concerns.
• Maintained open lines of communication between the team and management.