Summary
Overview
Work History
Education
Skills
Timeline
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Marli Sanchez

Mesa,AZ

Summary

Customer Experience Specialist with solid experience in customer service and sales. Skilled in CRM systems and solving problems to improve customer satisfaction. Have successfully boosted client happiness with strategies that improve interactions and build loyalty. Passionate about using customer feedback to create better service solutions. Also, a reliable general worker with a strong track record of getting tasks done across different environments. Comfortable with manual labor, operating equipment, and keeping workspaces organized. Adaptable, and excited to bring value to a collaborative team!

Overview

4
4
years of professional experience

Work History

Customer Experience Specialist

SentraCam
Tempe, AZ
04.2023 - Current
  • Delivered extensive product details and support to enhance customer knowledge.
  • Collaborated with multiple departments for swift resolution of customer inquiries.
  • Responded to customer questions using phone, email, online chat, and social media.
  • Created individualized service approaches for distinct customer needs, improving personalized experiences.
  • Reviewed blueprint specifications to prepare for tasks.

Reservation Sales Agent

Clubmed
03.2022 - 04.2023
  • Answered calls to match clients with ideal resort destinations.
  • Coordinated vacation arrangements including rooms, flights, and excursions.
  • Increased customer retention by effectively addressing complaints.
  • Delivered timely responses to all customer requests.
  • Reviewed accuracy of guest data and their payment choices.

Sales Manager

Elements Massage
02.2021 - 03.2022
  • Trained new employees to optimize performance.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Assisted sales team in achieving growth.
  • Coached, developed and motivated team to achieve revenue goals.

Education

High school -

Red Mountain High school
05.2018

Cosmetology -

Evit College Prep
05.2018

Associates Degree - business management

Mesa Community College

Skills

  • Call center experience
  • Inbound call answering
  • Sales closing
  • Organization and recordkeeping
  • Customer retention
  • Product recommendations
  • Account management
  • Time management
  • Teamwork
  • Communication skills

Timeline

Customer Experience Specialist

SentraCam
04.2023 - Current

Reservation Sales Agent

Clubmed
03.2022 - 04.2023

Sales Manager

Elements Massage
02.2021 - 03.2022

High school -

Red Mountain High school

Cosmetology -

Evit College Prep

Associates Degree - business management

Mesa Community College

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Marli Sanchez