LaShari Free
Belden,MS
Summary
Proven Customer Experience Specialist with a track record of enhancing customer satisfaction at Teleperformance through effective communication and problem-solving skills. Skilled in multitasking and adaptability, demonstrated by efficiently managing inquiries across multiple platforms. Achieved significant improvements in customer feedback, leveraging both technical and interpersonal abilities to elevate service standards.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
05.2022 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Sewing Machine Operator
H&M Richards
09.2021 - 04.2022
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Supported performance targets by maintaining clean and neat work areas.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Observed machine production to check operations and proactively adjust settings to maintain targets.
- Assisted in training new employees on the operation and maintenance of sewing machines, promoting a supportive work environment.
Sewing Machine Operator
Southern Motion
01.2017 - 08.2021
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Observed machine production to check operations and proactively adjust settings to maintain targets.
Apparel Associate
Walmart
09.2016 - 12.2016
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Education
Houston High School
Houston, MS05.2014
Skills
- Request management
- Policy improvement
- Experience optimization
- Multi-line phone talent
- Multitasking
- Teamwork skills
- Call center experience
- Adaptability
- Sales Techniques
- Refunds processing
- Communication Skills
- Inbound call answering
- Credit card payment processing
Timeline
Customer Experience Specialist
Teleperformance
05.2022 - Current
Sewing Machine Operator
H&M Richards
09.2021 - 04.2022
Sewing Machine Operator
Southern Motion
01.2017 - 08.2021
Apparel Associate
Walmart
09.2016 - 12.2016
Houston High School
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