Marlie Michel

• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Updated Excel spreadsheets with latest data to enhance strategic planning.
• Warned violators of infractions or penalties.
• Certified in BSACS & CUCE
• Regular monitoring OFAC, FRAML, & CDD alerts as needed

Also trusted to handle tasks beyond core compliance duties, including:

• Opening and maintaining IRA accounts, ensuring accurate documentation and adherence to IRS rules.
• Establishing and managing business and specialty accounts, including nonprofits, trusts, and LLCs, with attention to complex ownership structures and documentation.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
• Monitored and verified suspicious activity on customer accounts.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.