Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fraud Analyst
PNC Bank
04.2024 - Current
Evaluated customer data to identify and prevent fraudulent activities.
Examined extensive data sets to detect fraud patterns and anomalies.
Performed risk assessments to determine level of fraud risk and prioritize investigations.
Tracked fraud cases and monitored trends to develop strategies for prevention.
Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Escalations Specialist
Wells Fargo Advisors
01.2023 - Current
Support internal and external customers with inquiries and complaints regarding financial products and service.
Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online, fraud, unauthorized account opening.
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
Estate Case Manager
TD Ameritrade
03.2018 - 01.2023
Interpreting and processing legal documentation, mitigating financial and legal risk to the firm, reviewing and processing paperwork, and general inquiries from clients, attorneys, and internal business partners.
Displaying ownership and empowerment to resolve client issues that relate to Trust, Estates, and other complex issues by effectively using decision making skills to enforce company policies in accordance with applicable regulations and procedures.
Connecting with clients and inheritors by recognizing the emotional needs during a challenging life event, while mitigating the risk to the firm by making informed decisions based on the interpretation of business rules along with state and federal regulations and statutes.
Compounding Pharmacy Technician
Sam's Club
01.2009 - 03.2019
Coordinate with other pharmacy team members to compound preparations and execute quality assurance procedures, following standard operating procedures
Compounding Technician is experienced in all aspects of medication compounding and plays a significant role in the coordination of patient services.
Sampling batches for quality testing and executing required in-process product quality checks and documents accurately.
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank