Sharonda Davis
Chicago,USA
Summary
Fraud Analyst experienced in fraud prevention and detection strategies. Contributed to financial crime case resolution through investigative expertise and risk mitigation skills while maintaining a strong focus on customer service. Enhanced operational efficiency as an Electronic Services Specialist by effectively managing complex transaction systems and addressing client concerns.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fraud Analyst
Wintrust Financial Corporation
Rosemont, USA
12.2024 - Current
- Monitored fraud detection systems, escalating high-risk activities for thorough review
- Analyze and investigate flagged wire transactions, ATM check deposits and returned items
- Collaborated with compliance, operations, retail banking teams to resolve fraud-related issues effectively
- Prepared detailed investigation reports, maintaining accurate case documentation for reference
Electronic Service Specialist
Wintrust Financial Corporation
Rosemont, USA
08.2022 - 12.2024
- Executed tasks related to wire processing to comply with established guidelines and enhance efficiency.
- Conducted wire-related research and responded to customer and departmental inquiries with accuracy and promptness
- Reduced potential losses for Wintrust Financial Banks by applying knowledge of federal regulations governing wire transfer transactions
Teller Supervisor
Fifth Third Bank
Chicago, USA
12.2018 - 08.2022
- Oversaw operating procedures and practices within teller department to ensure efficient service delivery
- Approved policy exceptions based on specific circumstances
- Identified potential fraud incidents and reported findings to management
- Proactively ensure compliance of all departments, banks and regulatory policies and procedures
Bank Teller
Fifth Third Bank
Chicago, USA
07.2017 - 12.2018
- Processed loan, utility bill, and mortgage payments.
- Recorded transactions accurately, adhering to bank guidelines and maintaining compliance standards
- Answered inquiries regarding checking and savings accounts, facilitating customer referrals to personal bankers for tailored financial discussions
Education
Associate Degree - Business
Harold Washington College
Chicago, ILSkills
- Fraud Risk Assessment
- Fraud prevention
- Transaction Monitoring
- Compliance review
- Risk Assessment
- Case Documentation
- Data analysis
- Data Entry Accuracy
- Critical Thinking & Problem Solving
Certification
Certified Fraud Specialist, 07/25
Timeline
Fraud Analyst
Wintrust Financial Corporation
12.2024 - Current
Electronic Service Specialist
Wintrust Financial Corporation
08.2022 - 12.2024
Teller Supervisor
Fifth Third Bank
12.2018 - 08.2022
Bank Teller
Fifth Third Bank
07.2017 - 12.2018
Associate Degree - Business
Harold Washington College