Marlin Sosa Castillo
Lynn,MA
Summary
Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with children, parents and the elderly to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.
Overview
9
9
years of professional experience
Work History
Ramp Agent, Program
Delta
Boston, MA
05.2022 - Current
- Responsible for loading, unloading, and transporting baggage to designated area
- Connect and disconnect proper equipment from aircraft assigned
- Guided aircraft for arrivals and departures
- Learned to use ground operation equipment as tugs and belt loaded
Skills Trainer/Case Management
Northeast Arc
Danvers, MA
07.2019 - Current
- Scheduled consumer visits for annuals follow-ups
- Worked 1:1 with individuals in their homes or in communities
- Works on specific goals and tasks with individuals; teaches communication, leisure, life skills, and adaptive behavior
- Ensures health, safety, and well-being of consumers participating in programs
- Maintains regular communication with families, Program Director, and other professionals involved with family cases
- Provided oversight of caseload by attending scheduled meetings, maintaining regular and professional contact with participant’s team, completing all required documentation, and ensuring participant’s progress in programs as determined by their goals
- Completed necessary assessments and required paperwork for participant’s annual support meeting
Fiscal Intermediary Department Supervisor
Northeast Arc
Danvers, MA
01.2014 - 07.2019
- Develop detailed work plans/provide directions and support to team members
- Collaborates with Internal Audit department to ensure policies and procedures are followed
- Communicate information via e-mails with other sources
- Submitting and following through on FI paperwork/sending follow-up emails to
- PCM Agencies requesting documentation to complete FI packet process
- Inputting suspension records into the database with proper documentation received
- Manage over 50 calls per day
- Worked within deadlines driven environment
- Update consumer and Personal Care Attendant records as requested
- Assist with distribution of hiring packages
- Verified insurance status and processes
- Authorized payment according to client's approval.
Education
Associate of Science - Rural Sociology
North Shore Community College, Science
Lynn, MA05.2022
Skills
- Proficiency in Microsoft Office, Microsoft Words, PowerPoint Excel applications
- Outstanding communication skills both written and verbal
- Organizational, and problem-solving skills Supervisor experience
- Heavy Lifting
- Baggage Management
- Customer Assistance
- Interdepartmental Functions Coordination
- Employee Training Program
- Emotional Support
- Medical Chart Documentation
- Social Support
- Administrative Staff Supervision
- Case Assessments
- HIPAA Guidelines
- Patient Care Assessment
- Referral Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ramp Agent, Program
Delta
05.2022 - Current
Skills Trainer/Case Management
Northeast Arc
07.2019 - Current
Fiscal Intermediary Department Supervisor
Northeast Arc
01.2014 - 07.2019
Associate of Science - Rural Sociology
North Shore Community College, Science