Summary
Overview
Work History
Education
Skills
Timeline
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Marlin Glover

Peoria,AZ

Summary

Dedicated and experienced professional with a background in military service, security and management. Seeking a challenging position as a District Asset Protection Manager where the skills in leadership, security protocols, and customer service can be effectively utilized

Overview

34
34
years of professional experience

Work History

Front End Manager

Fry's Food & Drug
1 2024 - Current
  • Manage front-end operations, including cashier supervision, customer service and cash handling procedures
  • Implemented strategies to reduce Prime Time Wait time from 68 seconds (goal 65 seconds) to 50 seconds in three weeks.
  • Resolved escalated customer issues and complaints, timely and with high satisfaction.
  • Conducted staff training sessions to ensure compliance with company policies and procedures.

DAPM - District Asset Protection Management

Fry's Food & Drug
09.2005 - 01.2024
  • Conducted thorough investigations into incidents of theft, fraud, or other criminal activity, resulting in successful resolution and reduced losses.
  • Ensured accurate reporting of all asset protection-related metrics by regularly auditing store records and maintaining up-to-date documentation.
  • Managed team of security personnel to ensure consistent enforcement of company policies and procedures across multiple retail locations..
  • Work closely with District and store management, Human Resources, and Legal on all relevant Asset Protection, Safety and Shortage matters.
  • Contribute to development of Asset Protection programs, provide direction and leadership in initiating these programs for store teams.
  • Audit Financial, Merchandising and Operations and provide focused resolutions
  • Work closely with Law Enforcement on Internal and External investigations including Organized Retail Crime.

Undercover Agent

Fry's Food & Drug
01.2002 - 01.2005
  • Conducted covert operations to gather intelligence and evidence on criminal activities
  • Collaborated with law enforcement agencies to assist in investigations and apprehension
  • Employed surveillance techniques and undercover tactics to maintain anonymity and gather information discreetly
  • Compiled detailed reports and findings to support legal proceedings.

Uniform Guard

Fry's Food & Drug
01.1994 - 01.2002
  • Diligently patrolled designated areas to ensure safety and security
  • Implemented security procedures and protocols to prevent unauthorized access
  • Responded promptly to alarms and incidents, maintaining composure in high-pressure situations
  • Provided excellent customer service, addressing inquiries and concerns with professionalism and tact.

Military

United States Army
01.1990 - 01.1992
  • Served in military, gaining valuable skills in leadership, discipline and teamwork
  • Received commendations for exemplary performance and dedication to duty.

Education

Administration of Criminal Justice - Evidence Technology And Criminal Justice

Phoenix College
Phoenix, AZ

Skills

  • Wicklander/Reid, interrogation & interview trained

  • Asset Protection

  • Investigations Cash and Fraud

  • Organized Retail Crime investigations

  • Shortage Control

  • Build strong relations

  • Internal and External Investigations

  • CCTV Closed Circuit Television

  • Safety Audits

  • Reporting systems

  • Multi-Unit Management

Timeline

DAPM - District Asset Protection Management

Fry's Food & Drug
09.2005 - 01.2024

Undercover Agent

Fry's Food & Drug
01.2002 - 01.2005

Uniform Guard

Fry's Food & Drug
01.1994 - 01.2002

Military

United States Army
01.1990 - 01.1992

Front End Manager

Fry's Food & Drug
1 2024 - Current

Administration of Criminal Justice - Evidence Technology And Criminal Justice

Phoenix College

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Marlin Glover