Summary
Overview
Work History
Education
Skills
Timeline
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Marlin Ortega

Houston,Texas

Summary

Capable, exuberant and Spanish/English bilingual office specialist seeks an opportunity to exceed employer expectations by demonstrating an exceptional ability to learn new systems quickly and take the initiative. No task is too large or small-individual takes pride in the ability to manage time and resources wisely in the completion of a project. Enjoys making a positive contribution to the team environment and accepts constructive criticism positively.

Overview

14
14
years of professional experience

Work History

Administrative Assistant/Service Assistant Manager

Helfman River Oaks CDJR
01.2022 - Current
  • Scheduled mechanic-technicians work ordering parts ensuring the quality and timely completion of jobs exceeding customer expectations, the safety of ensuring the quality and timely completion of jobs exceeding customer expectations, the safety or personnel, and housekeeping of the shop
  • Collect weekly or monthly timesheets
  • Calculate bonuses and allowances
  • Ensure that service department employees follow safety policies and practices and that they report all accidents immediately
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities, or any other matters
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average.

Hostess

The Briar Club
01.2016 - 01.2020
  • Greet incoming and departing Members warmly with a genuine smile and eye contact; escort them to the assigned dining area; present menus; announce waiter's name
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages.

Receptionist/ Sales Assistant

Audi Central Houston
01.2012 - 01.2016
  • Greet customers to identify their vehicle needs, and lead them through the sales process including vehicle/car selection, test drive, personalization, financing, and paperwork
  • Perform high-quality, professional, and knowledgeable presentation and demonstration of new and used vehicles/cars
  • Use customer relationship management (CRM) tool to effectively track all customer interactions
  • Record customer information for providing after sales services and to use for repeat business where possible.

Customer service/Business Development Assoc.

Mercedes Benz Of Houston Greenway
01.2010 - 01.2012
  • Handled high volume sales successfully
  • Daily closed stores properly and secured buildings
  • Figure out customer’s needs by listening and asking questions
  • Perform walk-around with new and old customer and demonstrate features of suitable vehicles
  • Ensure that customers understand the vehicle’s operating features, paperwork and warranty
  • Provide suggestions on makes and models that best fit customer’s interest and demand

Education

High School Diploma -

Madison High School
Houston, TX

Bachelor of Science - Biostatistics

University of Houston - Downtown
Houston, TX
12.2024

Associate of Arts - Business

Houston Community College
Houston, TX
12.2019

Skills

  • Employee Training
  • Customer/ Employee Relations
  • Performance Improvement
  • Conflict Resolution
  • Honest and Dependable
  • Team Supervision

Timeline

Administrative Assistant/Service Assistant Manager

Helfman River Oaks CDJR
01.2022 - Current

Hostess

The Briar Club
01.2016 - 01.2020

Receptionist/ Sales Assistant

Audi Central Houston
01.2012 - 01.2016

Customer service/Business Development Assoc.

Mercedes Benz Of Houston Greenway
01.2010 - 01.2012

High School Diploma -

Madison High School

Bachelor of Science - Biostatistics

University of Houston - Downtown

Associate of Arts - Business

Houston Community College

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Marlin Ortega