Summary
Overview
Work History
Education
Skills
Timeline
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Marlin Smith

Norfolk,NE

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

Simply Sod
05.2019 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Recorded and maintained relevant notes for each client and work order.

Education

High School Diploma -

James Madison High School
Norcross, GA
05.2019

Skills

  • Troubleshooting and Diagnosing
  • Account Administration
  • System Performance Assessment
  • Tracking and Documentation
  • Remote Technical Assistance
  • Microsoft Windows and Office
  • Hardware Upgrades
  • Organizational Skills
  • Incoming Call Management
  • Workforce Planning

Timeline

Technical Support Specialist

Simply Sod
05.2019 - Current

High School Diploma -

James Madison High School

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Marlin Smith