Marlina Briones
Lead Customer Service Agent
Palm Springs,CA
Summary
Dedicated customer service professional prioritizing the needs of others. Receives frequent compliments for exceptional assistance. Recognized for outgoing personality and ability to connect with individuals from all walks of life. Known as a "social butterfly" who thrives on building relationships and meeting new people in every interaction.
Overview
11
11
years of professional experience
Work History
United Ground Express Palm Springs Airport
01.2018 - Current
- Greet and check in customers
- Provide wheelchair assistance
- Load and unload bags
- Able to lift 50+ more pounds
- Marshal and service aircraft
- Qualified to clean mainline
- Operate ground power
- Operate A/C unit
- Operate Airstart
- Able to service water and lavatory
- Qualified to push an aircraft
Assistant Manager
AAA
01.2015 - 01.2017
- Comply with and enforce community policies.
- Use customer service and conflict resolution skills to handle resident requests and concerns.
- Assist in resident renewal and retention activities.
- Perform duties required to collect, post, and deposit rental payment, late fees, NSF fees, utility charges, deposits and any other payments required from existing and prospective residents in a timely manner.
- Maintain consistent collection practices.
- Inspect apartments at resident move out.
School Photographer
Lifetouch Prestige Portraits
01.2016 - 01.2016
- Pose and photograph preschool students and center staff
- Work closely with center staff to establish appropriate classroom work flow and effectively resolve issues
- Organize materials, assemble necessary equipment and ensure all supplies are available on Picture Day
- Maintain and safely transport and safeguard equipment
- Represent Lifetouch in a professional manner at all times
- Maintain confidentiality of school and student-related information
- Safeguard equipment and money at all times
Sales Associate
Ross Dress for Less
01.2015 - 01.2015
- Responsible for ensuring that customers received the best service.
- Welcoming customers with a warm friendly greeting and making eye contact.
- Presents merchandise accurately and operates the cash register following Ross policies
- Responsible for maintaining a clean, tidy work environment
- Expect to work in various store functions that may be assigned, including Merchandising, Fitting Room, Fine Jewelry, Sizing/Recovery, Front End, Cash Office, Customer Service, Stock Room, Markdowns, and Cashiering
Education
High School Diploma - undefined
01.2013
Skills
- Strong communication skills
- Able to adapt to difficult situations
- Proficient at Microsoft office programs
- Teamwork
- Decision making
- Creativity
- Leadership
- Self-motivation
- Time Management
- Adaptibility
Timeline
United Ground Express Palm Springs Airport
01.2018 - Current
School Photographer
Lifetouch Prestige Portraits
01.2016 - 01.2016
Assistant Manager
AAA
01.2015 - 01.2017
Sales Associate
Ross Dress for Less
01.2015 - 01.2015
High School Diploma - undefined
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